Had an issue last week when my main company card was used where it shouldn't have been forcing me to report to the bank and get the card blocked- new card is to arrive in 6 days. A day later amazon attempts a disbursement and see's my charge card is blocked. When I try to access Amazon Seller central to mark orders as shipped and complete messages I am unable to get access due to charge method invalid.
Problem is I do not get the card for another 4 days and I cant leave my account for that long, there is £3k in the seller account so I figure Ill reach out to support and ask if they can override the need for a charge card so I can at least make sure everything gets shipped and tracking numbers added.
Support informs me that there is nothing they can do to help as you must have a valid charge method. I dont have another company card and I prefer not to use my personal card, so I look into using a virtual charge card like you get with revolute or other online bank. No luck there so I googled and came across a site that offers virtual credit cards they say work with Amazon UK, I purchase one of those and use that card. Bingo it works and I am back into my account -- On Friday 3 days later I get the notification my account has been deactivated as it has been linked to another account.
Appealing the suspension is impossible they will not state what is the issue, I use multiple 3rd party apps and tools I have had upto 40 staff come and go in the last 8 years. I have told them this and shown invoices and screen shots for the aps being used but I just get the same response back that I have not supplied the correct information. or reinstate the account that I am linked to and then appeal. I would love to but its not my account.