Getting a counterfeit brand removed from a listing?
hi there how do i actually get seller central to actually do something about a listing which has been hijacked by a seller to show that he is the “brand owner” when he is not ??, the asin in question is:- B085RRSRRD, i purchased some of the VERY same from the same wholesaler as him it was sold as “vivid” brand ,so while i waiting for my delivery to arrive i entered it into to my inventory ready,to sell, and as soon as i try to list it"no products found" despite it clicking through to the exact picture supposed to be “lrsupplies” but it is actual made by “vivid” and there is a colour variation also live currently as its True brand listing of “vivid”, but this so called brand lrsupplies has sold out and i cant list mine,and when i raised it last week SC transferred it some where as a product violation “required urgent attention”, but it is still locked out, also this lrsupplies is selling the same “lrsupplies anti bacterial cleaning cloth/scrubber” on counterfeit bay and on buy, and on buy claim they verify all sellers ?? , wish i had never bought the stock now i either return and proably not get my money back or set fire to it the good SC doing about sorting out a listing violation/counterfeit branding
0 replies
Seller_z6B2L9xab6HlP
You’ve got yourself properly tied up in knots here for no good reason. All you need to do is correct the information on the product page. Usually you’ll need to provide documentary information (e.g. photos of the product including GTIN barcode, manufacturer’s website)
Details here: https://sellercentral-europe.amazon.com/gp/help/G200335450
Also did you try listing using the manufacturer’s barcode? If it’s not already in the Amazon product catalogue you should be able to add it
Seller_VaGSBBB9pRzA5
They need to contact Amazon with this info.
We had the same problem. Amazon would only change the listing back once they got information from the REAL brand owner.
It does make one wonder why it’s so easy to change such vital information in the first place. Then getting it changed back is so incredibly difficult.