shipment creation has been temporarily deactivated
shipment creation has been temporarily deactivated
I have been facing issues with this and I had reach out so many selling partner support but they all told me there is no error on my account but I am still having this error no matters what, and I checked my case log , there is nothing needed.
Can anyone help me with this issues?
3 replies
Seller_i6S8knzW6zU6Z
Hi @Seller_3OJsuVw4kFFCf,
Let me share a couple of approaches that might help resolve this.
First, there's a general troubleshooting method you can try. According to the "Send to Amazon: General Troubleshooting" section at this help page, you could:
- Click "Start New" to begin a fresh workflow
- Try creating shipments with your SKUs one at a time
- If the new workflow works, you can use it and void the old one
If that doesn't help, there might be some unacknowledged issues that need your attention. You can check for these by following the steps outlined in the inbound performance alerts help page:
- Visit your Shipping Queue page
- Look for any shipments marked with "View problems"
- Check the Problems tab
- If you find any issues, you can either acknowledge them or submit a dispute if you believe there's been a mistake
Since Seller Support isn't seeing any account errors, starting fresh with a new workflow might be worth trying first.
Levi_Dylan_Amazon
Hello @Seller_3OJsuVw4kFFCf,
Thank you for posting concerns with your account here on the forums.
I see that have concerns with the suspension of your ability to create shipments and you are seeking assistance with how to get this resolved. I understand that reaching out to support multiple times and not receiving guidance on this can be increasingly frustrating for you, so I will be taking a look and helping however I can.
So that I can help you the best, can you share if your account is under review for any reason? If so, can you share the performance notification your received about the review? Were you asked to join a video verification call recently? If so, have you conducted the interview as of yet? If you have a case log ID associated with this concern, please provide it here in this thread so I can review the details further.
I look forward to learning more so we can provide the best guidance for your situation. The forums community and I are here to support you.
Wishing you the best,
LeviDylan
Seller_BWj1OTbMBQ5qK
I have the same problem. Do you have any updates yet ?
