How long before Buy Box returns after Order Defect Rate goes <1%

Countries

Read only
Australia
Belgium
Brazil
Canada
Egypt
France
Germany
India
Italy
Japan
Mexico
Netherlands
Poland
Saudi Arabia
Singapore
Spain
Sweden
Turkey
United Arab Emirates
United Kingdom
United States
United Kingdom
imgSign in
Country changed
user profile
Seller_DLHzKxCKVFx1j

How long before Buy Box returns after Order Defect Rate goes <1%

Hi All,

We had a problem where our Order Defect Rate went above 1% so we lost the Buy Box on our products. Our Order Defect Rate has gone back below 1% today and the Account Health warnings have gone but we still do not see our Buy Box back.

We checked our product eligibility and it still says we have a problem with our Order Defect Rate!

Is there a lag between the Order Defect Rate going back down <1% and the Buy Box returning?

Thanks

32 views
1 reply
Tags:Order defects
00
Reply
0 replies
user profile
Seller_sFEUMUfeW5484

We had this in Germany and seemed to take a good couple of weeks, if not more.

00
Follow this discussion to be notified of new activity