Vine 1 star review
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Seller_2CE9p8agUAKfF

Vine 1 star review

we recently received a 1-star review on one of our products, with a customer mentioning it was defective. We've reported to amazon resolve the issue, but the review is still impacting our ratings. Has anyone successfully requested the removal of a review for a defective product? Any tips on navigating this or specific language that works best when contacting Amazon? Thanks in advance for your help!

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Manage Buyer Experience
Tags:Negative reviews
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Seller_OvL8C4BJWiuS9
In reply to: Seller_2CE9p8agUAKfF’s post

Not sure why you think it should be removed?

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Joey_Amazon
In reply to: Seller_2CE9p8agUAKfF’s post

Hi @Seller_2CE9p8agUAKfF,

Thank you for sharing your case here at the forums!

If you wish, please share the Order or the Case ID associated with the review you are calling out. I would like to determine what options do you have.

Thanks,

Joey

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