account was suspended even though there was no violation or complaint.

Hello,

Your Amazon.co.uk Seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. Your listings have been disabled. Funds will not be transferred to you, but will be held in your account while we work with you to address this issue. This may take up to 90 days, but funds may be held for longer. Please ship any open orders to avoid further impact to your account.

We transferred this account via the official Amazon route in 2021 from my partners name to myself and changed the business name under my own UTR number.. i have been selling fine since 2021 and this morning i have had an email to say my account has been suspended due to our old account??? this is isane! Surely they know that we did a transfer of ownership???

Has anyone else received a deactivation email this morning?

I cannot contact Amazon in any way. My emails are not being returned. I can't make a phone call. I can't open a case. I have been a victim for 1 year. Nobody helps me. I have money left inside. I am now bankrupt. I lost everything because of Amazon. I have never seen such a careless platform before. It hurts now. I'm thinking of committing suicide. If I can't solve this situation, that's my only option.

Dear Amazon Account Specialist and Seller Performance Team,

I hope this message finds you well. My name is ALI OSMAN OZOGLU, and I am writing to urgently appeal the delete placed on my Amazon seller account (Account ID: ALSR3Z35BI019) on July 3, 2023, due to a "Returns and Refund Policy Violation Notification." I have received a notification stating that my account North America Marketplace is now deleted

Summary of the Situation:

Date of Restriction: July 3, 2023

Reason for Deleted: Returns and Refund Policy Violation Notification

Efforts to Resolve:

Hundreds of defense emails sent with detailed explanations and supporting documentation.

Multiple phone calls to Amazon service with similar assurances.

Despite these exhaustive efforts, my account remains restricted, and I have not received adequate responses or resolution to my issue. The promises made by your representatives have not been fulfilled, leaving me frustrated and significantly inconvenienced.

Request for Reconsideration:

I respectfully request a thorough review of my case and the immediate reinstatement of my North America Amazon marketplace. I assure you that I have always intended to comply with Amazon's policies and have taken steps to address any misunderstandings or errors that may have occurred.

Supporting Information:

Account Details:

Name and Surname: ALI OSMAN OZOGLU

Company: OZOGLU LLC

Store Name: OZOGLU STORE

Merchant Token ID: ALSR3Z35BI019

Phone Number: +905312892156

Given the significant amount of time that has passed and the lack of resolution, I kindly request that this appeal be escalated to a higher authority within the Amazon support team who can take immediate action. The continued restriction of my account is causing undue hardship and impacting my ability to use Amazon's services.

Conclusion:

I trust that Amazon values its customers and their satisfaction. I am hopeful that this appeal will prompt a swift and fair resolution to my account restriction. I am more than willing to cooperate further and provide any additional information required to facilitate this process.

Thank you for your attention to this urgent matter. I look forward to a positive response and the prompt reinstatement of my account.

Due to this suspension, my money remained in the Japanese marketplace and the UK marketplace, as other marketplaces were also suspended. That's why I went bankrupt. Banks initiated enforcement proceedings against me. I lost my entire existence, everything.

Sincerely,

ALI OSMAN OZOGLU

+905312892156

ALSR3Z35BI019