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MY SELLER ACCOUNT HAS BEEN SUSPENDED
Hello, my account was suspended even though there was no violation or complaint. This is due to suspicion of counterfeit products. The product requested by Amazon is definitely not fake. I cannot find the invoices because the Amazon account from which I purchased the product has also been suspended. How can I prove it please help me
3 replies
Seller_ZJhFeE3tNKzfh
If you don't have invoices, you can't prove anything - so you will be stuck.
And if you purchase from another amazon account, well you'l definitely be stuck as amazon wouldn't accept another amazon seller as a valid supply chain
Seller_k2X0L9mVRT0pW
You cant prove its authentic as you have to supply a legitimate invoice that Amazon will accept and that you dont now have- but note that they wont accept an invoice from another seller on their site anyway - has to be from an authorised dealer or the manufacturer themselves.
Seller_MT8rt0A2OpbCx
Your best option may be to send a plan of action. Admit you were wrong, say you have studied Seller University (and actually do that until your brain hurts) and summarise what steps you have already put in place, before sending the POA, to prevent any future infringements. You may have a slight chance.
Forget anything you have seen outside Amazon that tells you how to make a fortune on Amazon. If you can't do it properly, starting with buying from authentic distributers who can give you authority to sell on Amazon, then give up.
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