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Feedback Removal Denied
Hey All,
I recieved some negative feedback which I feel contains obscenities. I requested a removal of this feedback and it was denied saying it did not break the Amazon Feedback Policy. It came from a customer who did not receive their order. They have made no effort to contact me, just left this feedback.
The feedback reads:
"F*******g royal mail waste of f******g space didn't bother delivering f**k all they're thieving ba****ds all of them So yep I'm f****d off"
In the email I had informing me they were not removing it, it also say...
For your reference, Amazon will remove feedback when:
The feedback includes obscene language.
Can anyone translate the Amazon policy into something I might be able to understand?
Ironically, I was stopped from posting this as it had obcene language in it. I have * out the swearing but in the feedback the words are there in all their glory.
Thanks
Tom
Angie_Amazon
Hello @Seller_7TmQbUtTP7YDj,
I'm Angie, part of the UK forum community. It's a pleasure to greet you.
I reviewed the feedback and have sent it to the feedback removal team for investigation. I do not have a time frame of investigation, but I'll keep you posted on any updates.
Please have in mind that this additional investigation request does not guarantee the feedback will be removed.
Best Regards,
Angie 🌼
6 replies
Angie_Amazon
Hello @Seller_7TmQbUtTP7YDj,
I'm Angie, part of the UK forum community. It's a pleasure to greet you.
I reviewed the feedback and have sent it to the feedback removal team for investigation. I do not have a time frame of investigation, but I'll keep you posted on any updates.
Please have in mind that this additional investigation request does not guarantee the feedback will be removed.
Best Regards,
Angie 🌼
Angie_Amazon
Hello @Seller_7TmQbUtTP7YDj,
Thank you for your patience while this investigation took place.
I'm glad to inform you that the feedback removal team has removed the feedback in your order ending in 8329.
Regards,
Angie 🪴
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