On Time Delivery Rate Buy Shipping
We are shipping all products via Royal Mail tracked 24 service via buy shipping however many of our parcels have been delivered late and therefore affecting our On Time Delivery Rate for our Prime eligibility. This is going back pre coronavirus.
Of course we cannot control Royal Mail if they are late and we are doing our best sending all goods on time via tracked 24 buy shipping. It is unfair our metrics should be penalised for this. How to resolve this so our metrics are not affected? Anybody else experienced this? Thank you
0 replies
Seller_gir9vW9ZGl74E
You turn off Prime if you are not meeting the prime metrics.
There is no way around this.
Seller_HRqC7Eq5Rjcr4
DPD are still hitting all next day deliveries for us, they claim 99.9% in the network but we haven’t had one late during the past month.
However your chances of getting on-boarded for DPD with SFP at the moment are probably zero
Seller_biwlANaLB6dBt
On time delivery will not affect your metrics.
This is what it shows at the top of the eligibility page.
You are required to meet On-Time Shipment, Buy Shipping usage and Cancellation requirements
in the trailing 7 days in order to remain eligible in the programme.
If the first scan is not until the next day then that can affect your ontime shipment metrics.
Seller_s3Cd6G48e2Jq9
We had 2 weeks of bad delivery rates. On the second week, we turned off Prime. That afternoon, Amazon decided to remove our Prime badge. Now we need a POA etc etc. I have told them we have disabled Prime and won’t be turning it back on until Royal Mail confirm it can meet SLA’s. Amazon want a response from Royal Mail. Turn of Prime quickly before you need to go through this unnecessary pain.
Seller_yAo12UfAg6lho
I have the same issue but with DPD and DHL where 25% of deliveries which are sent out in time are delivered late!
Seller_RoPN22aYgR7nr
We have same issue. I feel Amazon should be lenient here at this time.
Seller_R48nAmhNC7nVx
Amazon has put this up. Not sure if this will help you.
10 April 2020
Pausing Account Suspensions for Order Performance
Similar to how Amazon is working to get our fulfilment capabilities back to regular operations, we have heard from many of you who are also facing challenges in running your businesses. To protect your account and ensure these supply chain and fulfilment difficulties do not impact your Account Health, beginning 20 March, we stopped suspending selling accounts for high cancellation or high late shipment rates. Effective immediately, we are also stopping suspension of selling accounts for high order defect rates. These changes will stay in effect through 15 May. We will continue to evaluate the situation, and let you know if we will extend this further.
Making reliable promises for customers remains particularly important at this time, and so we appreciate everything you are doing to fulfil your orders successfully, and we encourage you to put your account on vacation if you are not able to do so.
If you have additional questions, please feel free to use our forums – our moderators and experienced sellers can help answer any of your questions.
