Hello,

I would appreciate some advice on an issue I am currently facing.

I am a new seller, and currently have 3 ASINS listed, all of which are stating that I am not eligible for featured offer. However, I cannot figure out why this might be.

I have read through Amazon's eligibility criteria and can confirm:

• I am selling on a professional plan.
• Am an FBA seller. (According to Amazon, this makes you automatically eligible for featured offer).
• Lowest price on all listings and competitively priced in relation to listings outside of Amazon.
• Account is in good health.

Just to reiterate, my question is in regards to actually becoming eligible for featured offer, rather than winning the featured offer.

I have raised several cases with seller support, but receive the same copy/paste responses in regards to "not being able to discuss the algorithm".

Any ideas would be much appreciated.

Thank you.

Since April 27, All ASINs in our store had lost Featured Offer eligibility. We had open the Seller Support Case,As of today, there isn't a very effective solution. Attention pls,Even if we meet the 'Featured Offer eligibility' requirements, the system won't let us get it. This is our current situation, our store has lost the 'Featured Offer' qualification

Meaning: No matter how good our products and services are, they will not earn the 'Featured Offer eligibility' label. Before that, we had at least 30% Featured Offer, after April 27, now the Featured Offer is always 0%. Isn't that a problem with Amazon's system?

Amazon's sales support team always gives ineffective responses like the following:

Thank you for contacting us regarding the Featured Offer for ASIN XXXXX. We have determined that your offers are not currently eligible to be the Featured Offer for this ASIN. We’re not able to discuss all the factors that determine Featured Offer eligibility, but here are some tips to help increase the chance of your offers being eligible:

• Provide great customer service • Ensure product authenticity and quality• Prevent chargeback claimsReview the Amazon product authenticity and quality page and chargebacks for more information. Selling Partner Support will not be able to provide any further information. Related questions:– How do I become eligible for the Featured Offer? https://sellercentral.amazon.co.uk/help/hub/reference/GXZ24253B4JZ5HNT – How can I drive sales without the Featured Offer? https://sellercentral.amazon.co.uk/help/hub/reference/G8XYWLBFDRHF6WZP – Why don’t some detail pages have an offer display?https://sellercentral.amazon.co.uk/help/hub/reference/GA33FHWWWFMV7UZK

It went on for about 20 days and none of us got any useful help. So what are we supposed to do now, enjoying the growing loss of orders? Or wait for Amazon to automatically fix the bug?

Hi everyone,

I'm facing a tough situation with my Amazon seller account. Due to the recent festive season, my ODR (Order Defect Rate) increased to 1.5%, which unfortunately led to the loss of my Featured Offer eligibility.

Since then, I've noticed a significant decline in my sales. I'm really worried about the impact this will have on my business.

**Has anyone faced a similar situation?** If so, how did you recover from it?

**What strategies can I implement to improve my ODR and regain Featured Offer eligibility?**

Any advice or tips would be greatly appreciated.

Thanks in advance!