Hello,

I’m experiencing an issue with the Subscribe & Save program. I have 1453 SKUs under the Merchant Fulfilled (MFN) model, and none of them are eligible or active for the program. However, 4 SKUs fulfilled through FBA are successfully enrolled and active.

All MFN SKUs meet the program's requirements (pricing policy, category eligibility, and proper settings).

I’ve received no notifications or warnings from Amazon regarding ineligibility of these SKUs.

My support inquiries so far have not provided any clear solutions or answers.

Questions:

Has anyone encountered a similar issue with MFN SKUs and Subscribe & Save?

Are there any specific criteria or requirements for MFN SKUs that I might have missed?

@Spencer_Amazon, could you kindly review this situation or connect me with a team that can assist in resolving it?

Thank you in advance for your insights and help!

Hi,

I have 1 ASIN which Amazon says in ineligible for Subscribe and Save. All my ASINs are supplements / FBA. Most were set up as FBA. But this one ASIN was initially set up as FBM. It had a few FBM sales and was auto-enrolled to S&S. I then transferred it to FBA. However, the S&S screen, it is showing as Fulfilled by Merchant and inactive for Subscribe and Save.

If I search the ASIN in "Check Subscribe & Save eligibility for FBA products", I get "The SKU is not eligible and is not currently enrolled in Subscribe & Save. It cannot acquire new subscriptions." The back end seems to think the product is still FBM for the purposes of S&S (I think)

Spoke to seller support and they said I just have to wait for it to be re-enrolled. But it's been months now and I'm losing sales and having to pay higher ad costs.

Any ideas would be really gratefully received

Thank you

Chris