Customer Says used item does not match description what are my options please
Hi I sold a fairly expensive used games console via FBA recently but unfortunately the customer is not happy because he thinks it should have came with a game even though I clearly stated in my offer description that no games were included. When I check the main Amazon page listing it now says that it comes with a game but I don’t remember that being there when I wrote my own offer and I see a load of other used sellers doing the same as me in their offer descriptions stating exactly what it comes with i.e. no games, some games, 1 controller, 3rd party controllers, boxed, unboxed etc; I have always done this and never had a problem before or is this wrong even though this appears to be the only listing for this popular games console?
I have already said to him that my offer said no games were included but he isn’t happy and says the main description says otherwise and I should have somehow changed it. What should I do? Have I done the wrong thing with the listing? Should I ask him just to return it or should I suck it up, go out and and buy the game he wants and send it out to him? Thank you
14 replies
Seller_Rds42gzScDQFa
If the main description states the item comes with a game then it should come with a game. I wouldn’t go and purchase a game and send it, I’d ask the customer to return it for a refund.
Seller_BS5lg2keRs2QO
Used items by their nature don’t always have to exactly match the main listing (but the condition should be clearly noted of course). In this case though I’d agree that a return & refund is the better option.
Seller_vMsxjZPrdu6uI
Or perhaps offer a partial refund, for the absence of a game? is that possible?
Seller_KXwckoQDrqFNG
so in a perfect world should I have created a brand new listing for this console? Should it have came with the game then? Is there a link to the “rules”? My main concern is that he keeps the console and gets refunded or I get a claim and get suspended. I do have a copy of the game here i’ll need to polish up but I think I will just send it to him and see what happens its not really going to cost me anything except postage._
Seller_XrX9BPqGnGQ2M
Just like a large proportion of buyers, they don’t read the description. Just ask them to return for a refund (often they don’t).
2 weeks ago, I sold a box set where the lid had been repaired with a sellotape hinge.
The product comments stated this and also ‘as shown in pictures’, with 2 pictures of the repair.
The knuckle-dragged that bought it didn’t read or look at it and returned it, then left scathing feedback that was a complete fabrication.
Just suck it up, move on and hope karma strikes.
