Hello,

We are the manufacturer and official brand of the products we sell, and recently we launched a multipack listing with a higher price. The SKU and ASIN for this new product are different from the single-pack listing. However, some of these new products have been flagged for a potential pricing error.

There is no suggested price from Amazon because this is our product, and it was just released—meaning it hasn’t been available on the marketplace before. Despite opening multiple cases and submitting evidence (such as trademarks, business registration, brand website link, etc.), I keep receiving "the responsible team believes the price is too high" as an answer.

I’ve also tried deleting and re-uploading the listings with minimum-maximum and list prices, list prices but the warning continues to appear.

Could anyone please advise on the next steps to resolve this?

I would greatly appreciate any help!

Has anyone else noticed a high-number of fraudulent orders over the last 2 weeks? We have observed that approximately 60% of our orders during this period have been associated with some kind of issue: 1. The customer's account was hacked, and the order was not placed by them, and 2. Customers have initiated chargebacks after receiving the goods.

Seems crazy.

A few days ago Amazon identified my product as a high-power FPV (First Person View), also known as RPV (Remote Person View), most commonly used to pilot an unmanned aerial vehicle (UAV). They said this kind of product is prohibited on Amazon.co.uk. In fact, my product is not a high-power FPV, the power output of its battery is only 5.92 W, and the frequency range is 2.440-2.475 GHz. Also, products similar to my products are normally sold on Amazon.co.uk, so my product should also be allowed.

I have updated the pictures of the package and product, the MSDS, and the UN38.8 test documents to Amazon. Still, the listing cannot be reactivated. Does anybody know what's the definition of high-power FPV? What documents should I provide or what information about the listing should I fix to reactive my listing?