We currently sell on a high traffic listing with high competition. On 3 occasions in the last 6 months, we have had fraudulent rights owner complaints. Each time from random gmail addresses. Somehow they are creating fraudulent documents to convince Amazon that they're the rights owner/ agent and then getting sellers removed from the listing.

How do we know it's fraudulent?

- The manufacturer is a billion dollar company, they would not be using gmail addresses for notifications

- Each time the email address is a different gmail address with no company details

- The same connected sellers all from the same part of the UK, are always the only remaining sellers

We can't get our invoices approved as they don't have the right owner details that are fraudulent and which Amazon will not share with us.

We need someone in Amazon CS to look in to this but no one wants to look in to it.

Can someone let us know who we can get in touch with?