Low value return - no automatic label issued

Just had a return request opened, reason is “arrived in addition to what was ordered”. They ordered a hat, we sent them a hat. However normally a return label would have been issued by Amazon, on this return though it hasn’t BUT it does say that I must refund the return shipping fee of &pound;1.93. Seems odd, ALL other return requests have been issued an automatic Hermes return label.

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 Just had a return request opened, reason is “arrived in addition to what was ordered”. They ordered a hat, we sent them a hat. 
 However normally a return label would have been issued by Amazon, on this return though it hasn’t BUT it does say that I must refund the return shipping fee of &pound;1.93. 
 Seems odd, ALL other return requests have been issued an automatic Hermes return label.
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 We had exactly the same just before Christmas - low value, arrived in addition etc and also no return label I believe its the reason rather than the fact its low value
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Low value return - no automatic label issued

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