Manage returns on seller fulfilled order.
ForumsHomeDiscussions

Countries

Read only
Australia
Belgium
Brazil
Canada
Egypt
France
Germany
India
Italy
Japan
Mexico
Netherlands
Poland
Saudi Arabia
Singapore
Spain
Sweden
Turkey
United Arab Emirates
United Kingdom
United States
United Kingdom
imgSign in
user profile
Seller_xYBW6o06hmGqz

Manage returns on seller fulfilled order.

Who bears the cost of return shipping if the buyer has chosen the option of incompatible or not useful on the return?

41 views
21 replies
Manage Buyer Experience
Tags:Return shipment
00
Reply
21 replies
user profile
Seller_d8YGbIjNqwFxn
In reply to: Seller_xYBW6o06hmGqz’s post

The buyer is responsible for paying return shipping cost

Reasons are listed here

https://sellercentral.amazon.co.uk/help/hub/reference/G202080050

and listed in the table here

img
10
user profile
Seller_VUcjClrPIVFRy
In reply to: Seller_xYBW6o06hmGqz’s post

For the reason Incompatible or not useful for intended purpose, the buyer is responsible.

For reference; Return Reason codes for Prepaid Returns

Although be aware of buyers choosing the wrong option in order for the return to be free.

20
Follow this discussion to be notified of new activity

Similar Discussions

Go to original post