Impossible to verify identity or communicate with amazon staff
I was asked to submit additional documents (personal seller so utility bills were all that was available).
They got rejected multiple times, despite containing all of the information requested.
In your last response, you stated that I would need to complete video verification by showing the ID that I registered with during a call.
The response also provided me a link to an amazon.com URL and explicitly stated that I should proceed through the US store area, even if I am not operating within the US. It also explained that I must visit the .com website manually and access the ‘Identity verification’ section.
Upon visiting the link I was faced, as expected, with a warning that I must complete my application for a store in the US before I could proceed to the account page.
I’m not applying to open a store in the US, so I can’t proceed any further.
There is no identity verification page that I can access. When I request a call from support staff, I get a notification after a few seconds that the call has ended, before it has even begun.
Your website also mentions that I should raise a support ticket relating to account health if I continue to face the issues, but when I do that, the case gets closed automatically, straight away, with a warning that I should not open a case regarding an appeal.
The text also explains that, if I wish to get support for an issue related to account health, then I must visit the performance dashboard… but that’s the page I started on, which tells me to visit an inaccessible page on the US website.
Ludicrous.
17 replies
Seller_7VbclcPFFRTnc
Personal sellers can only sell off their own used second hand goods ie books
Is that your intention ?
Seller_D59sukg3PflcJ
@Muckees_Boutique
This is Aksh from Amazon and I’m here to assist you with your concerns.
From the above post, we understand that you have concerns related to the verification of your account and I’m here to provide you with a better way forward on the same.
For a more detailed understanding of the issue, we request you to kindly provide us the first and the last snapshots/screenshots of the emails received in your seller central performance notifications about the issue in hand, so that we can guide you better.
Also, kindly post the error notifications that you have been receiving for us to take a closer look and help you get this issue resolved.
We look forward to hearing from you.
Kindly feel free to post on the same thread for any further assistance. The Forums community and I, are here to support you.
Regards,
Aksh
Seller_DROodOAYHftnc
As mentioned above in post from Little_Shop - when you say personal seller, what exactly do you mean ?
If you are buying items to sell on for profit then you need to have a BUSINESS seller account, not an individual account (that is not the same as sole-trader).
You also need to be registered with HMRC as self-employed, sole-trader.
If you have an Individual Seller account,it is ONLY for selling off your own personal used, second-hand items (eg. books DVDs, CDs etc) and not for selling NEW goods.
As your name says ‘boutique’, do you intend selling clothing ?
Have just seen your reply to Little_Shop - she is not wrong. You cannot sell goods as NEW with an Individual seller account.
Also, if you knew Little_Shop - she is one of the most knowledgeable sellers on here, and knows far more than even some of the Seller support associates - your comment is totally unjustified.
Seller_26pQwrL4jm07a
I gave my account a name which doesn’t sound crap. Don’t worry about it. If I face a penalty I will accept it.
Your responses are unrelated to OP. Please post them elsewhere.
Seller_XtS2Q9VZzz0tv
Hello @Muckee,
This is McCoy from Amazon here to assist you.
Thank you for sharing your Performance notification screenshot with us. Let’s work together in finding the solution.
We understand that the team has requested you to sign up for a video call verification, however your concern is that you do not see the option for UK, rather the US link in the performance notification.
Please share the screenshot/snapshot of the error message you are getting while signing for a video call from your UK account for further review and assistance.
Kindly feel free to post on the same thread for any further queries. The Forums community and I, are here to support you.
Regards,
McCoy
