Account Re-activated... Here's how
After having 4 or 5 appeals (POA) rejected my last appeal was met with the message ‘we are still reviewing your appeal’ this was on the 4th of February. As it was over 5 months and still nothing i decided to come back to this forum and ask people i noticed one person said i could request for mediation. I sent the request for mediation and they replied asking me to send in my POA, i did and 2 days later they re-activated my account and i have now withdrawn my money. WOOOOO
0 replies
Seller_f5cnodyVjLD4S
That’s great news. 
Just to clarify the Mediation Service is not *free (although fees may be refunded) . Did they charge you or was the request for mediation enough to get your appeal / POA finally approved?
Seller_3ElaNvJRjRDMw
Dear RM_standard, well done for getting your account activated. I would be grateful if you could guide me. Our account was hacked/compromised in Dec 2020. Amazon also confirmed to us that our account was compromised. We were asked to send a POA. We are still waiting to hear from them. We sent a POA in Jan 2021. We don’t send them regular reminders. Every time we ask amazon for an update we get asked the same thing so we send the same POA again. Now I don’t know what to do as the only reply we get is that our case is being looked at and I should wait.
Please advise what I should do as I don’t want to do anything that will upset amazon.
Do you think I should go for mediation ?
JMS Bridge
Seller_HIAF1f8ZYcY5w
Hi @RM_standard
Thank you for sharing the news with us and we are delighted to have you back, wishing you all the best, we foresee a long partnership!
Regards,
Xavier
Seller_RGdfxQcAEVTFg
Hi @RM_standard that is great news about your account! 
How did you send the request for mediation? I’m at the stage where I think this would be useful. I’m 12 appeals in and getting nowhere.
Thank you!
Seller_mRp0pn1vHlFgq
Can anyone tell me where to find the mediation link?
After clicking the first link I end up in the “Help for Amazon Sellers” page which has no mediation link.
Anyone knows?
Thanks.
Seller_mRp0pn1vHlFgq
Just saw it - yes, thanks!
Why is it sometimes so hard to find anything?..
Seller_BbDxRq5Y0mzZ7
So can we try a coordinated replies using this route, maybe a similar layout of what our issues are and how it is impossible to resolve, what information to send with the mediation etc.
