Hi, we've been selling since mid August and still haven't received a pay out. All our money is sitting in the reserve.
I have had countless calls, emails and chats with Amazon trying to understand why we haven't received at least something. I just keep getting told we will get paid eventually, which no business can operate like that!
I understand that a reserve has to be kept to allow for customer refunds etc, but if the return policy is 30 days surely we should be entitled to receive payment from at least the August sales and some of September? We have had 4 returns out of 178 sales, with a monetary value of less than £100. I don't see how it is deemed acceptable to withhold over £3k in sales money in a reserve pot.
Amazon say they'll get a specialist team to get back to me in 24hrs and then I just get a generic email stating all possible reasons a pay out isn't happening, which isn't helpful. Feeling really unsupported and let down by Amazon.
We cant keep selling on amazon if we are never going to get paid. At the moment its costing us and we've no resolution in sight.
Any help greatly appreciated!
