Product reviews and how to respond to customers
Hi all,
I’ve had a customer leave a review on my product saying that “It’s not as advertised”. Obviously I want to address this and improve things by contacting the customer.
How do I respond to a product review and ask the customer to contact me directly so we can discuss?
Sorry if I’m being really dense but can’t seem to workout how to do this and the Amazon help is typically not helpful.
Thanks in advance
9 replies
Seller_amUAzjvL5uIzu
You cannot contact buyers regarding product reviews to do so risks account suspension.
Forget it & move on.
Seller_Dh89ixb6eXzp6
You don’t need to answer the customer, you can’t change anyone’s mind.
Seller_vW75RsRWzIuO4
If a customer leaves a negative review, you can’t ask for them to change it, even if you address the issue.
Yes you can contact! I like to send the customer a message first though and say sorry, ask how we make it right?
With Brand Registry, from your Brand dashboard customer reviews. you can click on customer review and have (2) options:
*Refund
*Replacement
.
As long as you are “No asking for review removals/changes” but you can address the problem
It’s not against Amazon TOS
