DD+7 'a transition extension to 30 September 2025', why Amazon is not responding ?
We were taken by surprise when our funds were blocked. Upon investigation, we realized that the DD+7 policy had been implemented without prior warning. We relied on the message on our account health page, which still indicates a future date.
The message states:
''We will move your account to the standard base reserve policy called “Delivery Date Based Reserve” or “DD+7” in the coming months. Additional details have been emailed to you.
The DD+7 base reserve policy means that funds from sales will become available for disbursement based on the delivery date plus seven days. When the DD+7 base reserve policy is applied to your account, the change may cause a one-time cash flow issue for your business and may temporarily impact your ability to disburse funds if your balance is lower than the reserve fund required.
If you are concerned about the impact of this transition, please contact us eu-uk-reserve-policy-extension@amazon.co.uk and we’ll evaluate available options to help you, including a transition extension to 30 September 2025.
For more information about Delivery Date Based Reserves, go to Payments based on delivery date.''
We have written multiple times to the provided email, requesting an extension, but have received no response, despite including all necessary information.
Is anyone else experiencing the same issues?
Moderators, can you please resolve this?
Thank you.
47 replies
Seller_Nprc5XWvdLYk9
double check that the email address you are emailing them from is the same one they have on file for your account.
especially with gmail addresses the extra .s you can insert into an email address and it still work etc.
Seller_4jeZD40ha7u4o
Going back to the original question, have any of you received a response or even confirmation from Amazon with regards to extension to 30 September 2025?
Sakura_Amazon_
Hello @Seller_4jeZD40ha7u4o,
This is Sakura from Amazon.
Actually, @Seller_Nprc5XWvdLYk9 is correct in that the email address that you are writing from has to be the same as the one that you provided in Seller Central.
As I checked, I see that your last email to the Team (from July 28) , when you used your correct email address, was delivered to the correct team and is waiting for their review.
I will contact this Team and ask them about an update; however, please bear in mind that the review can take some time.
Please let us know here once you have any responses.
Regards,
Sakura
Sakura_Amazon_
@Seller_4jeZD40ha7u4o,
That was quick:) The Team informed me that the extension to September 30, 2025 was granted.
You should have received the notification with details on July 2, 2024.
Could you please check your email and confirm it for me ?
Regards,
Sakura
Sakura_Amazon_
Hello Sellers,
I see that some of you have tagged me to obtain confirmation if your email was delivered to eu-uk-reserve-policy-extension@amazon.co.uk .
I want to share with you the following important reminders:
- Ensure that the email address you are emailing the Team from is the same one as the one that you have on your Amazon account in Seller Central. If you did so, there is no need to obtain confirmation from me, as the email will be delivered to the correct Team.
- The review process can take up to 6 days; hence, don't worry if you do not get any answer within the next 6 days after sending the email.
Thank you,
Sakura
Sakura_Amazon_
@Seller_6MThDxuJI29ON,
When did you send them an email ?
Please remember that the review process can take up to 6 days.
Sakura
Seller_QnsdDVo2shlm5
Hi Sakura,
I believe I received a notification but have somehow misplaced it. I have sent an email today to eu-uk-reserve-policy-extension@amazon.co.uk
Could you please confirm receipt. Many thanks
Seller_fj3M54GkuGQyT
Hi @Sakura_Amazon_
We sent an email to eu-uk-reserve-policy-extension@amazon.co.uk on 16th August 2024 requesting the extension but have not received any response. We also sent a further email today.
Both times, the emails were sent from our registered Amazon email address.
Would you mind checking this with the relevant team and asking for an update please? I would really REALLY appreciate it.
Thanks in advance.
Sakura_Amazon_
Hello @Seller_fj3M54GkuGQyT,
I see that your emails went through, however, the reason why you don't receive any answers now is because the team has already extended your migration.
You were informed about it on 19/08/2024 in the notification titled: Your Reserve Policy.
Could you please review your Performance Notifications and let me know if you could find it?
Regards,
Sakura
Sakura_Amazon_
@Seller_QnsdDVo2shlm5,
I see that your email is still pending review. I have contacted the relevant Partner Team to review this extension request.
I will keep you updated.
Regards,
Sakura
Sakura_Amazon_
@Seller_QnsdDVo2shlm5,
I am coming back with an update. The Team has reviewed your case and extended the policy migration date.
You should have received the notification with the details yesterday, and it's titled: Your Reserve Policy.
Could you confirm this for me?
Regards,
Sakura
Seller_2uXrI0HVRlPM0
morning sakura, thank you for sharing this. was relieved when i saw your information.
i sent my email just three days ago.
as i have a toy business and in need of the funds being held ready for Christmas
Sakura_Amazon_
@Seller_2uXrI0HVRlPM0,
I see that your email is pending review. The process can take up to 5 business days, please let me know if you don't get an answer after this time.
Regards,
Sakura
Seller_rlSGAOSkWpGDD
Hi, we have been notified only this morning that we are being put onto DD+7 on the 18th of this month, that's less than a weeks notice. We are a small family business, me and 2 of my children so this will affect our cash flow and ability to continue trading. I have asked for a stay of execution using the email address given in the email to us this morning but to be frank I'm not holding my breath.
I could understand and agree with the policy if our metrics were all poor, however, they are all perfect as we always refund immediately on receiving a return, which is rare occurrence over the last 10 years that we have been selling on here, so to retain all of our disbursement money for 10 days to cover potential refunds etc is patently not the case.I'm afraid.
Could every one of our orders in a week be refunded? Of course not.
Seller_2uXrI0HVRlPM0
thank you, when i saw this post i could have some hope as been a worry of mine with invoices due for xmas stock
thank you
DD+7 'a transition extension to 30 September 2025', why Amazon is not responding ?
We were taken by surprise when our funds were blocked. Upon investigation, we realized that the DD+7 policy had been implemented without prior warning. We relied on the message on our account health page, which still indicates a future date.
The message states:
''We will move your account to the standard base reserve policy called “Delivery Date Based Reserve” or “DD+7” in the coming months. Additional details have been emailed to you.
The DD+7 base reserve policy means that funds from sales will become available for disbursement based on the delivery date plus seven days. When the DD+7 base reserve policy is applied to your account, the change may cause a one-time cash flow issue for your business and may temporarily impact your ability to disburse funds if your balance is lower than the reserve fund required.
If you are concerned about the impact of this transition, please contact us eu-uk-reserve-policy-extension@amazon.co.uk and we’ll evaluate available options to help you, including a transition extension to 30 September 2025.
For more information about Delivery Date Based Reserves, go to Payments based on delivery date.''
We have written multiple times to the provided email, requesting an extension, but have received no response, despite including all necessary information.
Is anyone else experiencing the same issues?
Moderators, can you please resolve this?
Thank you.
DD+7 'a transition extension to 30 September 2025', why Amazon is not responding ?
We were taken by surprise when our funds were blocked. Upon investigation, we realized that the DD+7 policy had been implemented without prior warning. We relied on the message on our account health page, which still indicates a future date.
The message states:
''We will move your account to the standard base reserve policy called “Delivery Date Based Reserve” or “DD+7” in the coming months. Additional details have been emailed to you.
The DD+7 base reserve policy means that funds from sales will become available for disbursement based on the delivery date plus seven days. When the DD+7 base reserve policy is applied to your account, the change may cause a one-time cash flow issue for your business and may temporarily impact your ability to disburse funds if your balance is lower than the reserve fund required.
If you are concerned about the impact of this transition, please contact us eu-uk-reserve-policy-extension@amazon.co.uk and we’ll evaluate available options to help you, including a transition extension to 30 September 2025.
For more information about Delivery Date Based Reserves, go to Payments based on delivery date.''
We have written multiple times to the provided email, requesting an extension, but have received no response, despite including all necessary information.
Is anyone else experiencing the same issues?
Moderators, can you please resolve this?
Thank you.
47 replies
47 replies
Seller_Nprc5XWvdLYk9
double check that the email address you are emailing them from is the same one they have on file for your account.
especially with gmail addresses the extra .s you can insert into an email address and it still work etc.
Seller_4jeZD40ha7u4o
Going back to the original question, have any of you received a response or even confirmation from Amazon with regards to extension to 30 September 2025?
Sakura_Amazon_
Hello @Seller_4jeZD40ha7u4o,
This is Sakura from Amazon.
Actually, @Seller_Nprc5XWvdLYk9 is correct in that the email address that you are writing from has to be the same as the one that you provided in Seller Central.
As I checked, I see that your last email to the Team (from July 28) , when you used your correct email address, was delivered to the correct team and is waiting for their review.
I will contact this Team and ask them about an update; however, please bear in mind that the review can take some time.
Please let us know here once you have any responses.
Regards,
Sakura
Sakura_Amazon_
@Seller_4jeZD40ha7u4o,
That was quick:) The Team informed me that the extension to September 30, 2025 was granted.
You should have received the notification with details on July 2, 2024.
Could you please check your email and confirm it for me ?
Regards,
Sakura
Sakura_Amazon_
Hello Sellers,
I see that some of you have tagged me to obtain confirmation if your email was delivered to eu-uk-reserve-policy-extension@amazon.co.uk .
I want to share with you the following important reminders:
- Ensure that the email address you are emailing the Team from is the same one as the one that you have on your Amazon account in Seller Central. If you did so, there is no need to obtain confirmation from me, as the email will be delivered to the correct Team.
- The review process can take up to 6 days; hence, don't worry if you do not get any answer within the next 6 days after sending the email.
Thank you,
Sakura
Sakura_Amazon_
@Seller_6MThDxuJI29ON,
When did you send them an email ?
Please remember that the review process can take up to 6 days.
Sakura
Seller_QnsdDVo2shlm5
Hi Sakura,
I believe I received a notification but have somehow misplaced it. I have sent an email today to eu-uk-reserve-policy-extension@amazon.co.uk
Could you please confirm receipt. Many thanks
Seller_fj3M54GkuGQyT
Hi @Sakura_Amazon_
We sent an email to eu-uk-reserve-policy-extension@amazon.co.uk on 16th August 2024 requesting the extension but have not received any response. We also sent a further email today.
Both times, the emails were sent from our registered Amazon email address.
Would you mind checking this with the relevant team and asking for an update please? I would really REALLY appreciate it.
Thanks in advance.
Sakura_Amazon_
Hello @Seller_fj3M54GkuGQyT,
I see that your emails went through, however, the reason why you don't receive any answers now is because the team has already extended your migration.
You were informed about it on 19/08/2024 in the notification titled: Your Reserve Policy.
Could you please review your Performance Notifications and let me know if you could find it?
Regards,
Sakura
Sakura_Amazon_
@Seller_QnsdDVo2shlm5,
I see that your email is still pending review. I have contacted the relevant Partner Team to review this extension request.
I will keep you updated.
Regards,
Sakura
Sakura_Amazon_
@Seller_QnsdDVo2shlm5,
I am coming back with an update. The Team has reviewed your case and extended the policy migration date.
You should have received the notification with the details yesterday, and it's titled: Your Reserve Policy.
Could you confirm this for me?
Regards,
Sakura
Seller_2uXrI0HVRlPM0
morning sakura, thank you for sharing this. was relieved when i saw your information.
i sent my email just three days ago.
as i have a toy business and in need of the funds being held ready for Christmas
Sakura_Amazon_
@Seller_2uXrI0HVRlPM0,
I see that your email is pending review. The process can take up to 5 business days, please let me know if you don't get an answer after this time.
Regards,
Sakura
Seller_rlSGAOSkWpGDD
Hi, we have been notified only this morning that we are being put onto DD+7 on the 18th of this month, that's less than a weeks notice. We are a small family business, me and 2 of my children so this will affect our cash flow and ability to continue trading. I have asked for a stay of execution using the email address given in the email to us this morning but to be frank I'm not holding my breath.
I could understand and agree with the policy if our metrics were all poor, however, they are all perfect as we always refund immediately on receiving a return, which is rare occurrence over the last 10 years that we have been selling on here, so to retain all of our disbursement money for 10 days to cover potential refunds etc is patently not the case.I'm afraid.
Could every one of our orders in a week be refunded? Of course not.
Seller_2uXrI0HVRlPM0
thank you, when i saw this post i could have some hope as been a worry of mine with invoices due for xmas stock
thank you
Seller_Nprc5XWvdLYk9
double check that the email address you are emailing them from is the same one they have on file for your account.
especially with gmail addresses the extra .s you can insert into an email address and it still work etc.
Seller_Nprc5XWvdLYk9
double check that the email address you are emailing them from is the same one they have on file for your account.
especially with gmail addresses the extra .s you can insert into an email address and it still work etc.
Seller_4jeZD40ha7u4o
Going back to the original question, have any of you received a response or even confirmation from Amazon with regards to extension to 30 September 2025?
Seller_4jeZD40ha7u4o
Going back to the original question, have any of you received a response or even confirmation from Amazon with regards to extension to 30 September 2025?
Sakura_Amazon_
Hello @Seller_4jeZD40ha7u4o,
This is Sakura from Amazon.
Actually, @Seller_Nprc5XWvdLYk9 is correct in that the email address that you are writing from has to be the same as the one that you provided in Seller Central.
As I checked, I see that your last email to the Team (from July 28) , when you used your correct email address, was delivered to the correct team and is waiting for their review.
I will contact this Team and ask them about an update; however, please bear in mind that the review can take some time.
Please let us know here once you have any responses.
Regards,
Sakura
Sakura_Amazon_
Hello @Seller_4jeZD40ha7u4o,
This is Sakura from Amazon.
Actually, @Seller_Nprc5XWvdLYk9 is correct in that the email address that you are writing from has to be the same as the one that you provided in Seller Central.
As I checked, I see that your last email to the Team (from July 28) , when you used your correct email address, was delivered to the correct team and is waiting for their review.
I will contact this Team and ask them about an update; however, please bear in mind that the review can take some time.
Please let us know here once you have any responses.
Regards,
Sakura
Sakura_Amazon_
@Seller_4jeZD40ha7u4o,
That was quick:) The Team informed me that the extension to September 30, 2025 was granted.
You should have received the notification with details on July 2, 2024.
Could you please check your email and confirm it for me ?
Regards,
Sakura
Sakura_Amazon_
@Seller_4jeZD40ha7u4o,
That was quick:) The Team informed me that the extension to September 30, 2025 was granted.
You should have received the notification with details on July 2, 2024.
Could you please check your email and confirm it for me ?
Regards,
Sakura
Sakura_Amazon_
Hello Sellers,
I see that some of you have tagged me to obtain confirmation if your email was delivered to eu-uk-reserve-policy-extension@amazon.co.uk .
I want to share with you the following important reminders:
- Ensure that the email address you are emailing the Team from is the same one as the one that you have on your Amazon account in Seller Central. If you did so, there is no need to obtain confirmation from me, as the email will be delivered to the correct Team.
- The review process can take up to 6 days; hence, don't worry if you do not get any answer within the next 6 days after sending the email.
Thank you,
Sakura
Sakura_Amazon_
Hello Sellers,
I see that some of you have tagged me to obtain confirmation if your email was delivered to eu-uk-reserve-policy-extension@amazon.co.uk .
I want to share with you the following important reminders:
- Ensure that the email address you are emailing the Team from is the same one as the one that you have on your Amazon account in Seller Central. If you did so, there is no need to obtain confirmation from me, as the email will be delivered to the correct Team.
- The review process can take up to 6 days; hence, don't worry if you do not get any answer within the next 6 days after sending the email.
Thank you,
Sakura
Sakura_Amazon_
@Seller_6MThDxuJI29ON,
When did you send them an email ?
Please remember that the review process can take up to 6 days.
Sakura
Sakura_Amazon_
@Seller_6MThDxuJI29ON,
When did you send them an email ?
Please remember that the review process can take up to 6 days.
Sakura
Seller_QnsdDVo2shlm5
Hi Sakura,
I believe I received a notification but have somehow misplaced it. I have sent an email today to eu-uk-reserve-policy-extension@amazon.co.uk
Could you please confirm receipt. Many thanks
Seller_QnsdDVo2shlm5
Hi Sakura,
I believe I received a notification but have somehow misplaced it. I have sent an email today to eu-uk-reserve-policy-extension@amazon.co.uk
Could you please confirm receipt. Many thanks
Seller_fj3M54GkuGQyT
Hi @Sakura_Amazon_
We sent an email to eu-uk-reserve-policy-extension@amazon.co.uk on 16th August 2024 requesting the extension but have not received any response. We also sent a further email today.
Both times, the emails were sent from our registered Amazon email address.
Would you mind checking this with the relevant team and asking for an update please? I would really REALLY appreciate it.
Thanks in advance.
Seller_fj3M54GkuGQyT
Hi @Sakura_Amazon_
We sent an email to eu-uk-reserve-policy-extension@amazon.co.uk on 16th August 2024 requesting the extension but have not received any response. We also sent a further email today.
Both times, the emails were sent from our registered Amazon email address.
Would you mind checking this with the relevant team and asking for an update please? I would really REALLY appreciate it.
Thanks in advance.
Sakura_Amazon_
Hello @Seller_fj3M54GkuGQyT,
I see that your emails went through, however, the reason why you don't receive any answers now is because the team has already extended your migration.
You were informed about it on 19/08/2024 in the notification titled: Your Reserve Policy.
Could you please review your Performance Notifications and let me know if you could find it?
Regards,
Sakura
Sakura_Amazon_
Hello @Seller_fj3M54GkuGQyT,
I see that your emails went through, however, the reason why you don't receive any answers now is because the team has already extended your migration.
You were informed about it on 19/08/2024 in the notification titled: Your Reserve Policy.
Could you please review your Performance Notifications and let me know if you could find it?
Regards,
Sakura
Sakura_Amazon_
@Seller_QnsdDVo2shlm5,
I see that your email is still pending review. I have contacted the relevant Partner Team to review this extension request.
I will keep you updated.
Regards,
Sakura
Sakura_Amazon_
@Seller_QnsdDVo2shlm5,
I see that your email is still pending review. I have contacted the relevant Partner Team to review this extension request.
I will keep you updated.
Regards,
Sakura
Sakura_Amazon_
@Seller_QnsdDVo2shlm5,
I am coming back with an update. The Team has reviewed your case and extended the policy migration date.
You should have received the notification with the details yesterday, and it's titled: Your Reserve Policy.
Could you confirm this for me?
Regards,
Sakura
Sakura_Amazon_
@Seller_QnsdDVo2shlm5,
I am coming back with an update. The Team has reviewed your case and extended the policy migration date.
You should have received the notification with the details yesterday, and it's titled: Your Reserve Policy.
Could you confirm this for me?
Regards,
Sakura
Seller_2uXrI0HVRlPM0
morning sakura, thank you for sharing this. was relieved when i saw your information.
i sent my email just three days ago.
as i have a toy business and in need of the funds being held ready for Christmas
Seller_2uXrI0HVRlPM0
morning sakura, thank you for sharing this. was relieved when i saw your information.
i sent my email just three days ago.
as i have a toy business and in need of the funds being held ready for Christmas
Sakura_Amazon_
@Seller_2uXrI0HVRlPM0,
I see that your email is pending review. The process can take up to 5 business days, please let me know if you don't get an answer after this time.
Regards,
Sakura
Sakura_Amazon_
@Seller_2uXrI0HVRlPM0,
I see that your email is pending review. The process can take up to 5 business days, please let me know if you don't get an answer after this time.
Regards,
Sakura
Seller_rlSGAOSkWpGDD
Hi, we have been notified only this morning that we are being put onto DD+7 on the 18th of this month, that's less than a weeks notice. We are a small family business, me and 2 of my children so this will affect our cash flow and ability to continue trading. I have asked for a stay of execution using the email address given in the email to us this morning but to be frank I'm not holding my breath.
I could understand and agree with the policy if our metrics were all poor, however, they are all perfect as we always refund immediately on receiving a return, which is rare occurrence over the last 10 years that we have been selling on here, so to retain all of our disbursement money for 10 days to cover potential refunds etc is patently not the case.I'm afraid.
Could every one of our orders in a week be refunded? Of course not.
Seller_rlSGAOSkWpGDD
Hi, we have been notified only this morning that we are being put onto DD+7 on the 18th of this month, that's less than a weeks notice. We are a small family business, me and 2 of my children so this will affect our cash flow and ability to continue trading. I have asked for a stay of execution using the email address given in the email to us this morning but to be frank I'm not holding my breath.
I could understand and agree with the policy if our metrics were all poor, however, they are all perfect as we always refund immediately on receiving a return, which is rare occurrence over the last 10 years that we have been selling on here, so to retain all of our disbursement money for 10 days to cover potential refunds etc is patently not the case.I'm afraid.
Could every one of our orders in a week be refunded? Of course not.
Seller_2uXrI0HVRlPM0
thank you, when i saw this post i could have some hope as been a worry of mine with invoices due for xmas stock
thank you
Seller_2uXrI0HVRlPM0
thank you, when i saw this post i could have some hope as been a worry of mine with invoices due for xmas stock
thank you
