DD+7 'a transition extension to 30 September 2025', why Amazon is not responding ?
We were taken by surprise when our funds were blocked. Upon investigation, we realized that the DD+7 policy had been implemented without prior warning. We relied on the message on our account health page, which still indicates a future date.
The message states:
''We will move your account to the standard base reserve policy called “Delivery Date Based Reserve” or “DD+7” in the coming months. Additional details have been emailed to you.
The DD+7 base reserve policy means that funds from sales will become available for disbursement based on the delivery date plus seven days. When the DD+7 base reserve policy is applied to your account, the change may cause a one-time cash flow issue for your business and may temporarily impact your ability to disburse funds if your balance is lower than the reserve fund required.
If you are concerned about the impact of this transition, please contact us eu-uk-reserve-policy-extension@amazon.co.uk and we’ll evaluate available options to help you, including a transition extension to 30 September 2025.
For more information about Delivery Date Based Reserves, go to Payments based on delivery date.''
We have written multiple times to the provided email, requesting an extension, but have received no response, despite including all necessary information.
Is anyone else experiencing the same issues?
Moderators, can you please resolve this?
Thank you.
52 replies
Seller_Nprc5XWvdLYk9
double check that the email address you are emailing them from is the same one they have on file for your account.
especially with gmail addresses the extra .s you can insert into an email address and it still work etc.
Seller_4jeZD40ha7u4o
Going back to the original question, have any of you received a response or even confirmation from Amazon with regards to extension to 30 September 2025?
Sakura_Amazon_
Hello @Seller_4jeZD40ha7u4o,
This is Sakura from Amazon.
Actually, @Seller_Nprc5XWvdLYk9 is correct in that the email address that you are writing from has to be the same as the one that you provided in Seller Central.
As I checked, I see that your last email to the Team (from July 28) , when you used your correct email address, was delivered to the correct team and is waiting for their review.
I will contact this Team and ask them about an update; however, please bear in mind that the review can take some time.
Please let us know here once you have any responses.
Regards,
Sakura
Sakura_Amazon_
@Seller_4jeZD40ha7u4o,
That was quick:) The Team informed me that the extension to September 30, 2025 was granted.
You should have received the notification with details on July 2, 2024.
Could you please check your email and confirm it for me ?
Regards,
Sakura
Sakura_Amazon_
Hello Sellers,
I see that some of you have tagged me to obtain confirmation if your email was delivered to eu-uk-reserve-policy-extension@amazon.co.uk .
I want to share with you the following important reminders:
- Ensure that the email address you are emailing the Team from is the same one as the one that you have on your Amazon account in Seller Central. If you did so, there is no need to obtain confirmation from me, as the email will be delivered to the correct Team.
- The review process can take up to 6 days; hence, don't worry if you do not get any answer within the next 6 days after sending the email.
Thank you,
Sakura
Seller_EHcsm3BRJeoc3
Hello - we have sent an email requesting an extension 3 times, the first being the 3rd of July and have had no response. Are you able to check the status of our request. Thanks.
Seller_EHcsm3BRJeoc3
Dear @Sakura_Amazon_ I wonder if you could assist us, as we haven't received any response from the team. I would greatly appreciate your help
Sakura_Amazon_
@Seller_EHcsm3BRJeoc3,
Did you send it from your email that is registered in Seller Central ?
Sakura_Amazon_
@Seller_EHcsm3BRJeoc3,
I checked it, and I see that the Team extended the transition time and informed you about this today.
Could you please confirm for me if you found the response?
Regards,
Sakura
Seller_6MThDxuJI29ON
I cannot find a repsonse, is there any way to find out if my own request has been approved? Thanks
Seller_EHcsm3BRJeoc3
@Sakura_Amazon_Thank you for your help. We have received the reply.
Sakura_Amazon_
@Seller_EHcsm3BRJeoc3,
Great to hear it!
Have a nice day :)
Sakura_Amazon_
@Seller_6MThDxuJI29ON,
When did you send them an email ?
Please remember that the review process can take up to 6 days.
Sakura
Seller_QnsdDVo2shlm5
Hi Sakura,
I believe I received a notification but have somehow misplaced it. I have sent an email today to eu-uk-reserve-policy-extension@amazon.co.uk
Could you please confirm receipt. Many thanks
Seller_fj3M54GkuGQyT
Hi @Sakura_Amazon_
We sent an email to eu-uk-reserve-policy-extension@amazon.co.uk on 16th August 2024 requesting the extension but have not received any response. We also sent a further email today.
Both times, the emails were sent from our registered Amazon email address.
Would you mind checking this with the relevant team and asking for an update please? I would really REALLY appreciate it.
Thanks in advance.
Sakura_Amazon_
Hello @Seller_fj3M54GkuGQyT,
I see that your emails went through, however, the reason why you don't receive any answers now is because the team has already extended your migration.
You were informed about it on 19/08/2024 in the notification titled: Your Reserve Policy.
Could you please review your Performance Notifications and let me know if you could find it?
Regards,
Sakura
DD+7 'a transition extension to 30 September 2025', why Amazon is not responding ?
We were taken by surprise when our funds were blocked. Upon investigation, we realized that the DD+7 policy had been implemented without prior warning. We relied on the message on our account health page, which still indicates a future date.
The message states:
''We will move your account to the standard base reserve policy called “Delivery Date Based Reserve” or “DD+7” in the coming months. Additional details have been emailed to you.
The DD+7 base reserve policy means that funds from sales will become available for disbursement based on the delivery date plus seven days. When the DD+7 base reserve policy is applied to your account, the change may cause a one-time cash flow issue for your business and may temporarily impact your ability to disburse funds if your balance is lower than the reserve fund required.
If you are concerned about the impact of this transition, please contact us eu-uk-reserve-policy-extension@amazon.co.uk and we’ll evaluate available options to help you, including a transition extension to 30 September 2025.
For more information about Delivery Date Based Reserves, go to Payments based on delivery date.''
We have written multiple times to the provided email, requesting an extension, but have received no response, despite including all necessary information.
Is anyone else experiencing the same issues?
Moderators, can you please resolve this?
Thank you.
DD+7 'a transition extension to 30 September 2025', why Amazon is not responding ?
We were taken by surprise when our funds were blocked. Upon investigation, we realized that the DD+7 policy had been implemented without prior warning. We relied on the message on our account health page, which still indicates a future date.
The message states:
''We will move your account to the standard base reserve policy called “Delivery Date Based Reserve” or “DD+7” in the coming months. Additional details have been emailed to you.
The DD+7 base reserve policy means that funds from sales will become available for disbursement based on the delivery date plus seven days. When the DD+7 base reserve policy is applied to your account, the change may cause a one-time cash flow issue for your business and may temporarily impact your ability to disburse funds if your balance is lower than the reserve fund required.
If you are concerned about the impact of this transition, please contact us eu-uk-reserve-policy-extension@amazon.co.uk and we’ll evaluate available options to help you, including a transition extension to 30 September 2025.
For more information about Delivery Date Based Reserves, go to Payments based on delivery date.''
We have written multiple times to the provided email, requesting an extension, but have received no response, despite including all necessary information.
Is anyone else experiencing the same issues?
Moderators, can you please resolve this?
Thank you.
52 replies
52 replies
Seller_Nprc5XWvdLYk9
double check that the email address you are emailing them from is the same one they have on file for your account.
especially with gmail addresses the extra .s you can insert into an email address and it still work etc.
Seller_4jeZD40ha7u4o
Going back to the original question, have any of you received a response or even confirmation from Amazon with regards to extension to 30 September 2025?
Sakura_Amazon_
Hello @Seller_4jeZD40ha7u4o,
This is Sakura from Amazon.
Actually, @Seller_Nprc5XWvdLYk9 is correct in that the email address that you are writing from has to be the same as the one that you provided in Seller Central.
As I checked, I see that your last email to the Team (from July 28) , when you used your correct email address, was delivered to the correct team and is waiting for their review.
I will contact this Team and ask them about an update; however, please bear in mind that the review can take some time.
Please let us know here once you have any responses.
Regards,
Sakura
Sakura_Amazon_
@Seller_4jeZD40ha7u4o,
That was quick:) The Team informed me that the extension to September 30, 2025 was granted.
You should have received the notification with details on July 2, 2024.
Could you please check your email and confirm it for me ?
Regards,
Sakura
Sakura_Amazon_
Hello Sellers,
I see that some of you have tagged me to obtain confirmation if your email was delivered to eu-uk-reserve-policy-extension@amazon.co.uk .
I want to share with you the following important reminders:
- Ensure that the email address you are emailing the Team from is the same one as the one that you have on your Amazon account in Seller Central. If you did so, there is no need to obtain confirmation from me, as the email will be delivered to the correct Team.
- The review process can take up to 6 days; hence, don't worry if you do not get any answer within the next 6 days after sending the email.
Thank you,
Sakura
Seller_EHcsm3BRJeoc3
Hello - we have sent an email requesting an extension 3 times, the first being the 3rd of July and have had no response. Are you able to check the status of our request. Thanks.
Seller_EHcsm3BRJeoc3
Dear @Sakura_Amazon_ I wonder if you could assist us, as we haven't received any response from the team. I would greatly appreciate your help
Sakura_Amazon_
@Seller_EHcsm3BRJeoc3,
Did you send it from your email that is registered in Seller Central ?
Sakura_Amazon_
@Seller_EHcsm3BRJeoc3,
I checked it, and I see that the Team extended the transition time and informed you about this today.
Could you please confirm for me if you found the response?
Regards,
Sakura
Seller_6MThDxuJI29ON
I cannot find a repsonse, is there any way to find out if my own request has been approved? Thanks
Seller_EHcsm3BRJeoc3
@Sakura_Amazon_Thank you for your help. We have received the reply.
Sakura_Amazon_
@Seller_EHcsm3BRJeoc3,
Great to hear it!
Have a nice day :)
Sakura_Amazon_
@Seller_6MThDxuJI29ON,
When did you send them an email ?
Please remember that the review process can take up to 6 days.
Sakura
Seller_QnsdDVo2shlm5
Hi Sakura,
I believe I received a notification but have somehow misplaced it. I have sent an email today to eu-uk-reserve-policy-extension@amazon.co.uk
Could you please confirm receipt. Many thanks
Seller_fj3M54GkuGQyT
Hi @Sakura_Amazon_
We sent an email to eu-uk-reserve-policy-extension@amazon.co.uk on 16th August 2024 requesting the extension but have not received any response. We also sent a further email today.
Both times, the emails were sent from our registered Amazon email address.
Would you mind checking this with the relevant team and asking for an update please? I would really REALLY appreciate it.
Thanks in advance.
Sakura_Amazon_
Hello @Seller_fj3M54GkuGQyT,
I see that your emails went through, however, the reason why you don't receive any answers now is because the team has already extended your migration.
You were informed about it on 19/08/2024 in the notification titled: Your Reserve Policy.
Could you please review your Performance Notifications and let me know if you could find it?
Regards,
Sakura
Seller_Nprc5XWvdLYk9
double check that the email address you are emailing them from is the same one they have on file for your account.
especially with gmail addresses the extra .s you can insert into an email address and it still work etc.
Seller_Nprc5XWvdLYk9
double check that the email address you are emailing them from is the same one they have on file for your account.
especially with gmail addresses the extra .s you can insert into an email address and it still work etc.
Seller_4jeZD40ha7u4o
Going back to the original question, have any of you received a response or even confirmation from Amazon with regards to extension to 30 September 2025?
Seller_4jeZD40ha7u4o
Going back to the original question, have any of you received a response or even confirmation from Amazon with regards to extension to 30 September 2025?
Sakura_Amazon_
Hello @Seller_4jeZD40ha7u4o,
This is Sakura from Amazon.
Actually, @Seller_Nprc5XWvdLYk9 is correct in that the email address that you are writing from has to be the same as the one that you provided in Seller Central.
As I checked, I see that your last email to the Team (from July 28) , when you used your correct email address, was delivered to the correct team and is waiting for their review.
I will contact this Team and ask them about an update; however, please bear in mind that the review can take some time.
Please let us know here once you have any responses.
Regards,
Sakura
Sakura_Amazon_
Hello @Seller_4jeZD40ha7u4o,
This is Sakura from Amazon.
Actually, @Seller_Nprc5XWvdLYk9 is correct in that the email address that you are writing from has to be the same as the one that you provided in Seller Central.
As I checked, I see that your last email to the Team (from July 28) , when you used your correct email address, was delivered to the correct team and is waiting for their review.
I will contact this Team and ask them about an update; however, please bear in mind that the review can take some time.
Please let us know here once you have any responses.
Regards,
Sakura
Sakura_Amazon_
@Seller_4jeZD40ha7u4o,
That was quick:) The Team informed me that the extension to September 30, 2025 was granted.
You should have received the notification with details on July 2, 2024.
Could you please check your email and confirm it for me ?
Regards,
Sakura
Sakura_Amazon_
@Seller_4jeZD40ha7u4o,
That was quick:) The Team informed me that the extension to September 30, 2025 was granted.
You should have received the notification with details on July 2, 2024.
Could you please check your email and confirm it for me ?
Regards,
Sakura
Sakura_Amazon_
Hello Sellers,
I see that some of you have tagged me to obtain confirmation if your email was delivered to eu-uk-reserve-policy-extension@amazon.co.uk .
I want to share with you the following important reminders:
- Ensure that the email address you are emailing the Team from is the same one as the one that you have on your Amazon account in Seller Central. If you did so, there is no need to obtain confirmation from me, as the email will be delivered to the correct Team.
- The review process can take up to 6 days; hence, don't worry if you do not get any answer within the next 6 days after sending the email.
Thank you,
Sakura
Sakura_Amazon_
Hello Sellers,
I see that some of you have tagged me to obtain confirmation if your email was delivered to eu-uk-reserve-policy-extension@amazon.co.uk .
I want to share with you the following important reminders:
- Ensure that the email address you are emailing the Team from is the same one as the one that you have on your Amazon account in Seller Central. If you did so, there is no need to obtain confirmation from me, as the email will be delivered to the correct Team.
- The review process can take up to 6 days; hence, don't worry if you do not get any answer within the next 6 days after sending the email.
Thank you,
Sakura
Seller_EHcsm3BRJeoc3
Hello - we have sent an email requesting an extension 3 times, the first being the 3rd of July and have had no response. Are you able to check the status of our request. Thanks.
Seller_EHcsm3BRJeoc3
Hello - we have sent an email requesting an extension 3 times, the first being the 3rd of July and have had no response. Are you able to check the status of our request. Thanks.
Seller_EHcsm3BRJeoc3
Dear @Sakura_Amazon_ I wonder if you could assist us, as we haven't received any response from the team. I would greatly appreciate your help
Seller_EHcsm3BRJeoc3
Dear @Sakura_Amazon_ I wonder if you could assist us, as we haven't received any response from the team. I would greatly appreciate your help
Sakura_Amazon_
@Seller_EHcsm3BRJeoc3,
Did you send it from your email that is registered in Seller Central ?
Sakura_Amazon_
@Seller_EHcsm3BRJeoc3,
Did you send it from your email that is registered in Seller Central ?
Sakura_Amazon_
@Seller_EHcsm3BRJeoc3,
I checked it, and I see that the Team extended the transition time and informed you about this today.
Could you please confirm for me if you found the response?
Regards,
Sakura
Sakura_Amazon_
@Seller_EHcsm3BRJeoc3,
I checked it, and I see that the Team extended the transition time and informed you about this today.
Could you please confirm for me if you found the response?
Regards,
Sakura
Seller_6MThDxuJI29ON
I cannot find a repsonse, is there any way to find out if my own request has been approved? Thanks
Seller_6MThDxuJI29ON
I cannot find a repsonse, is there any way to find out if my own request has been approved? Thanks
Seller_EHcsm3BRJeoc3
@Sakura_Amazon_Thank you for your help. We have received the reply.
Seller_EHcsm3BRJeoc3
@Sakura_Amazon_Thank you for your help. We have received the reply.
Sakura_Amazon_
@Seller_EHcsm3BRJeoc3,
Great to hear it!
Have a nice day :)
Sakura_Amazon_
@Seller_EHcsm3BRJeoc3,
Great to hear it!
Have a nice day :)
Sakura_Amazon_
@Seller_6MThDxuJI29ON,
When did you send them an email ?
Please remember that the review process can take up to 6 days.
Sakura
Sakura_Amazon_
@Seller_6MThDxuJI29ON,
When did you send them an email ?
Please remember that the review process can take up to 6 days.
Sakura
Seller_QnsdDVo2shlm5
Hi Sakura,
I believe I received a notification but have somehow misplaced it. I have sent an email today to eu-uk-reserve-policy-extension@amazon.co.uk
Could you please confirm receipt. Many thanks
Seller_QnsdDVo2shlm5
Hi Sakura,
I believe I received a notification but have somehow misplaced it. I have sent an email today to eu-uk-reserve-policy-extension@amazon.co.uk
Could you please confirm receipt. Many thanks
Seller_fj3M54GkuGQyT
Hi @Sakura_Amazon_
We sent an email to eu-uk-reserve-policy-extension@amazon.co.uk on 16th August 2024 requesting the extension but have not received any response. We also sent a further email today.
Both times, the emails were sent from our registered Amazon email address.
Would you mind checking this with the relevant team and asking for an update please? I would really REALLY appreciate it.
Thanks in advance.
Seller_fj3M54GkuGQyT
Hi @Sakura_Amazon_
We sent an email to eu-uk-reserve-policy-extension@amazon.co.uk on 16th August 2024 requesting the extension but have not received any response. We also sent a further email today.
Both times, the emails were sent from our registered Amazon email address.
Would you mind checking this with the relevant team and asking for an update please? I would really REALLY appreciate it.
Thanks in advance.
Sakura_Amazon_
Hello @Seller_fj3M54GkuGQyT,
I see that your emails went through, however, the reason why you don't receive any answers now is because the team has already extended your migration.
You were informed about it on 19/08/2024 in the notification titled: Your Reserve Policy.
Could you please review your Performance Notifications and let me know if you could find it?
Regards,
Sakura
Sakura_Amazon_
Hello @Seller_fj3M54GkuGQyT,
I see that your emails went through, however, the reason why you don't receive any answers now is because the team has already extended your migration.
You were informed about it on 19/08/2024 in the notification titled: Your Reserve Policy.
Could you please review your Performance Notifications and let me know if you could find it?
Regards,
Sakura
