Even email to uk MD is not answered properly
I was recommended on these forums to send an email explaining the problem managingdirector@amazon.co.uk
YET Even this is was answered in the same inaccurate way that I have experienced about this issue since 03/01/2023, yet not from managingdirector@amazon.co.uk, but other obscure addresses
They even said that I had requested to shut down my account and would remove all of my FBA items.
This is on a long standing account at least since 2016
AND I HAVE NO INTENTION OF SHUTTING IT DOWN
After 3 months I am pretty desparate to get the matter resolved, but I get the appalling answers from Amazon operatives who obviously do not read the email I send properly. I would like to stay in my home, but unless I get the Amazon problem sorted out it is looking increasingly unlikely.
Some examples of the silly replies I get.
- We have started the process to downgrade your account in order for you not to pay anymore the monthly subscription fee.
- Please note: this e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message.
- If you have not received a reply within 2 business days then please reply to this e-mail. (GETS REJECTED EVERY TIME) by the message above. Number 2
I do not mean to be rude to anyone but I must respectfully ask, What sort of people are they employing at Amazon that are NOT able answer the SIMPLE question being asked??? i.e. Why is my email address not being recognised when I ask a question of Seller Central???
23 replies
Seller_7VbclcPFFRTnc
If you are using a different email address to send the email to amazon to the one that you used to set up your account originally back in 2016, they won’t recognise it
Seller_DTufFoxJuMU0M
Last email I sent to md got ignored.
Only response I got was an automated email from noreply@amazon telling me to reply in 2 days if I hadn’t heard anything
Of course replying to the noreply email shot back another automated email that the maill address did not accept incoming mail…
I sent another mail to md and heard nothing…
It’s been a month or so now
Seller_77IcbQKVGdZo0
Last 2 emails I sent to the MD had very poor replies and were just the same cut and paste answers that Seller Support gave me for the issue. I am starting to feel like the MD email is just an extension of seller support now and the power for them to do things has diminished. It maybe because there are now more sellers than ever escalating issues.
Just be aware if you include the original case number in the subject of the email then this often doesn’t go to the MD it goes to seller support.
Seller_aLk5FfP2racDU
Hello @Stortvalley1,
This is Xeno from Amazon to help you with your concerns.
We understand your concern with the issue that you are facing related to your selling account.
We apologize for the inconvenience that you are going through as it is evident that you have already replied to the email that you have received and there hasn’t been any response.
Firstly, we would like to understand the issue that you are facing in an elaborative manner in order to assist you accordingly with the nest course of action and also in addition to it, it would be really appreciable if you could share the Performance Notification or email that you have received from our team for a better understanding.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Regards,
Xeno
Seller_8IYTW1LPZFPUG
I recommend you employ a professional Amazon appeal specialist, they’ll get it sorted if it can be.
