3-5 days delivery. Would you like more options in your shipping profile?

Hi there,

I am opening this thread following a suggestion from Amazon CC.
I know I have seen some topics in the past regarding the same issue so I am aiming to consolidate it here in a hope that Amazon can provide some flexibility to sellers.

Here is my issue:
As you all know, UK shipping options allow for up to a maimum 3-5 day delivery window on shipping profile. However, their T&C states that we have up to 13 days to deliver the item for which there is no option in a shipping setting. I am keen to continue offering my customers a free shipping option but that, unfortunately, means that my delivery can take up to 5-10 working days.
At the minute I am having to email customers to let them know that their order may take longer than Amazon estimates, which is unfair on customers after they’ve already paid for their order. I think it is also unfair to raise my prices by 30% to accomodate a courier delivery, as per Amazon’s suggestion.
I have seen advice on here to extend processing time and mark item as shipped a few days after the shipment’s actually gone out. Unfortunately, should the cancellation come in while the item is in transit (but before it’s marked as shipped) I am obliged to honour it. This would not have been a problem had I had a large volume of sales but I am a new account.
So my question to you is - is this something that you are concerned about and would you consider commenting on here to show Amazon that I am not the only one who thinks that having more flexible shipping options is going to be benefitial for both customers and sellers.

Thank you.