"Your account has been deactivated" What to do?
Hello,
I got this notification “1. Reactivated any and all accounts that have been enforced for policy violation by submitting one appeal for each enforcement. Please follow the instructions in the communication received for that account or by signing into your Seller Central account.
OR
2. Substantiated claims that you once owned the account or had account rights but no longer own it or no longer have account rights by providing supporting documentation. This includes but is not limited to sales deed, purchase agreement, business transfer agreement, contract termination, etc.
OR
3. Confirmed that you have never owned a separate account and believe this deactivation was in error. If we cannot substantiate the claim, your account will not be reinstated and this account will not be allowed to do business on Amazon in the future.”
But I am not sure what to do next? Does this mean I have other accounts? Anybody could help?
Many thanks
49 replies
Seller_PUgTge8LPB8FY
It means Amazon believe they have a detected a link between your account and another account that has been suspended.
You will have to work out what the other account is and sort out its issues (whatever they are). Have you, or anyone closely connected with you, ever tried to open another Amazon seller account, even if the attempt was abandoned mid-course?
Seller_4C9H059WgzwRe
Hello,
thanks for your reply. I closed the account from the Settings> Account management> Close Account.
Then I went to https://sellercentral.amazon.co.uk/gp/help/contact.html?language=en_US&referral=A3GE822D5UUT55_A2BVQ7VS7P2Z08
I asked if those emails had any relationship with any account in amazon seller europe and they said no.
Then now I am not sure what else to prove? Do I need to close my european seller account linked to my japanese seller account and open a new one?
Any idea would be really appreciated.
Many thanks
Seller_iBrSIJDZKlsXi
Do I need to close my european seller account linked to my japanese seller account and open a new one?
This is a big nono…
If you do that, they will link it to your previous (suspended one) and will get you suspended again and it will then be significantly harder to do anything about it
Seller_4C9H059WgzwRe
I have just found this advice from Japan amazon seller : "We are not sure the clear reason why you can’t login your Japan account, but we are aware some international sellers who have multiple global selling accounts can face the same problem.
Please kindly check if you are in the following condition.
If a seller has multiple accounts with the Same Email address and password, browser settings can cause navigation problems.
Amazon system basically knows which account the seller is logging into based on the email address and password.
If you use the same login email address and password in the multiple marketplaces, somehow the login failure can happen.
Basically different passwords can log in to completely separate accounts, but changing the password sometimes can’t solve the problem.
"
Crazy isnt?
they recommended me to use different emails.
Seller_4C9H059WgzwRe
Sure, I appreciate that.
1- Japan
2- 2019
3- Amazon europe
4 - The one I use on Japan. Which is working there fine, but not in europe.
I read old case logs, and the problem came from a suggestion from Amazon Japan, which they told me to use another email, so I spoke with Amazon japan and even so they refused to help me.I could copy the conversation, but I wont do as you said. If you want I could copy here.
Many thanks
Seller_4C9H059WgzwRe
Yes that was the last appeal for amazon.co.uk.
I copy the rest of appeals I did too: "
Hello,
I found the reason why it was deactivated.
Before I had 2 accounts,one with the email victorcamachogue@gmail.com
and another with info@oleoandalucia.net. The reason is because Amazon
seller japan recommend me to use 2 accounts to save troubles when login in
different marketplaces. There was a problem before, not sure if still going
on.
It is possible to activate my account for Amazon Europe with
info@oleoandalucia.net? It is currently active in Japan. I need to start selling
in Europe, and now the other account is gone, it should be fine isnt?
Many thanks"
"Hello,
seeing no movement on this, I have decided to attach just in case company
documentation. Hopefully it helps.
Many thanks"
"Dear Antologia olive oil,
We received your submission but do not have enough information to reactivate your account at this time. To reactivate your account, please take one of the following actions:
- Reactivated any and all accounts that have been enforced for policy violation by submitting one appeal for each enforcement. Please follow the instructions in the communication received for that account or by signing into your Seller Central account.
OR - Substantiated claims that you once owned the account or had account rights but no longer own it or no longer have account rights by providing supporting documentation. This includes but is not limited to sales deed, purchase agreement, business transfer agreement, contract termination, etc.
OR - Confirmed that you have never owned a separate account and believe this deactivation was in error. If we cannot substantiate the claim, your account will not be reinstated and this account will not be allowed to do business on Amazon in the future.
How do I send the required information?
Please click on the View Appeal button on the Account Health dashboard (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_ap) and submit additional information as requested.
What happens if I do not send the requested information?
If we do not receive the requested information within 90 days of the original notification, your account will remain deactivated.
We’re here to help
If you have questions about our Multiple Account Policy or information requested above, please read our “Selling Policies and Seller Code of Conduct" (https://sellercentral.amazon.nl/gp/help/G1801).
Additionally, please review general guidance for creating a plan of action (https://sellercentral.amazon.co.uk/gp/help/G201623610).
You can view your account performance at (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_ap) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
– iOS App (https://itunes.apple.com/gb/app/amazon-seller/id794141485?mt=8)
– Android App (https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_GB)
We may not respond to further emails about this issue.
Sincerely,
Seller Performance Team
Amazon.co.uk"
"Hello,
I believe this deactivation is an error or has been deactivated to no activity,
but I need to start duplicating listings I have in Japan and start using it on
Amazon Europe.
Could you please reactivate the account?
Many thanks"
"Dear
We received your submission but do not have enough information to reactivate your account at this time. To reactivate your account, please take one of the following actions:
- Reactivated any and all accounts that have been enforced for policy violation by submitting one appeal for each enforcement. Please follow the instructions in the communication received for that account or by signing into your Seller Central account.
OR - Substantiated claims that you once owned the account or had account rights but no longer own it or no longer have account rights by providing supporting documentation. This includes but is not limited to sales deed, purchase agreement, business transfer agreement, contract termination, etc.
OR - Confirmed that you have never owned a separate account and believe this deactivation was in error. If we cannot substantiate the claim, your account will not be reinstated and this account will not be allowed to do business on Amazon in the future.
How do I send the required information?
Please click on the View Appeal button on the Account Health dashboard (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_ap) and submit additional information as requested.
What happens if I do not send the requested information?
If we do not receive the requested information within 90 days of the original notification, your account will remain deactivated.
We’re here to help
If you have questions about our Multiple Account Policy or information requested above, please read our “Selling Policies and Seller Code of Conduct" (https://sellercentral.amazon.nl/gp/help/G1801).
Additionally, please review general guidance for creating a plan of action (https://sellercentral.amazon.co.uk/gp/help/G201623610).
You can view your account performance at (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_ap) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
– iOS App (https://itunes.apple.com/gb/app/amazon-seller/id794141485?mt=8)
– Android App (https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_GB)
Sincerely,
Seller Performance Team
Amazon.co.uk"
"Option 1: Verification that the originally enforced account was successfully
reactivated.
Hello,
due to corona virus there is delay for more than 7 months to deliver the
manufacturing items I would require for selling. It seems I will be able to sell
soon. I have no idea what Section 3 says, frankly I doubt any seller does.
Anyway, I would like to use this account and start selling soon. Actually I
need to find out the SKU codes for the product I need so I can create the
labels.
Could you please activate the account?
Many thanks"
Many thanks
Seller_4C9H059WgzwRe
Hello,
yes so I have more proof the account is still active. I am getting notifications at my email saying someone has been logged into my account, however amazon sends back a automatic email saying this email address is not associated to any account.
I believe the account is not fully deleted.
I have been writing by appealing to the case, but nothing. I am sure they wont reply until the account is closed, but I cant fully close it without removing 2 step notification 
Many thanks
Seller_4C9H059WgzwRe
Thanks for your advice.
Well, I do take fully responsability, although I do not think is partly my fault. When testing the account using the customer support link, it bounces back an email saying there is no account associate to that email. So it is part amazon fault to not fully delete the account.
At the moment, I can login, but not fully because it is asking me for a 2 steps verification, which I cant verficate because it belongs to an old telephone number. So I cant really login neither and try to appeal to delete the account. Thinking back, I believe it was I deleted the account perhaps when it was deactivated. That could be the reason of the problem perhaps.
So the main question now, is how can I login and delete it?
Any ideas?
Many thanks!
Seller_6sxtIS0RbZ5k7
Re the 2-step verification, could you try logging in on other devices that you may have clicked ‘don’t ask for 2-step verification on this device’?
Have you checked all the emails to that email address for notifications of what actually needs addressing on there?
Seller_6sxtIS0RbZ5k7
Do you have an online account with the network provider for your previous phone/number? Is it worth logging in and asking them whether, if you buy a cheap pay-as-you-go phone, they can port your old number to it so you can receive the OTP?
