Missing payments

Hi everybody,

I’ve have 14 orders in total on my Amazon account - all orders has been shipped on the same day there were made, and all the orders I delivered. This is for the period between November and January the 30.

When I look at transactions on my account, it only says I have 5 orders/transactions, and hereby I can see the order numbers where the transactions comes from. The first 3 orders I have in the transaction overview is the first 3, and the last 2 is from end January, so I miss the period between December and up to end January?

I contacted support last day, and they said I was missing identity information on my account (which I didn’t knew) and they said this was the reason I haven’t got any payouts (but I have received 5/14).

Now the identity information is accepted and everything is fine, but I do still not see the transactions, and seems like there is no payouts coming up, for the last 9 orders.

When I look up at each order, it just says the customer paid, tracking number/invoice is uploaded, products has been delivered, but I haven’t got my payment.

Anyone know what I should do?

Best regards,