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My account has been de-activated in error, Amazon thinks we are "related to another account"
Out of the blue, we received a message saying our account was de-activated as we were "related to another account". We did not recognise this account, but on further checking internally, one of our new employees worked for that brand 6 + years ago, and had used her personal log in to access Amazon for our account, and they must have been linked.
We have provided all evidence requested multiple times that we recognise, but do not own this account, but remain locked at our peak time of the year (65% of annual sales in next 8 weeks). We cannot send in new FBA stock for Christmas, what is in is FBA is marked for return, and we cannot progress after 2 weeks.
Help please urgently, as Amazon is seriously damaging our business with no rea reason. TIA
1 reply
Angie_Amazon
Hello @Seller_noStAnCRIHDaz
Thank you for participating in our forums, I'm Angie from UK forum team.
In this case, please remain patient while the investigation takes place. Make sure to be on top of your performance notifications for any update and if you have questions or concerns contact the account health team.
To contact them, go to Seller Central > Menu on the left > Performance > Account Health > Need help? > Call me now or click here.
I hope you receive word from the account health team to retake your business matters.
Regards,
Angie 🌼
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