Funds Frozen - Unable to Opt-in for UK VOEC

Hello all, we sell our branded products in the UK marketplace through our UK limited company. Although we are incorporated in the UK, my company falls into the NETP category and Amazon is responsible for collecting and remitting VAT to HMRC since 2021. That being said, I have been unable to opt in for UK VOEC program because Amazon has always categorized UK-established companies as exempt from UK VOEC. This was until today as I had all funds frozen worldwide due to un-met UK establishment requirements.

My question is this: I have been unable to opt-in for UK VOEC and now I am being punished for not being included in this scheme. I am speechless and not sure how I can solve this problem. Any thoughts?