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Lost BUY BOX & Featured Offer
Hi everyone, my account has lost the Featured Offer for more than two weeks. I have tried all the methods but it still doesn’t work.
My account is in normal status and in good condition, no performance notifications, no chargebacks, all asins are FBA.
Please help me restore my Featured Offer. It's so much important for me. Thank you a lot.
ASIN:
B0DHGS1VW7
Thank you.
@Winston_Amazon@Spencer_Amazon@Julia_Amazon@Ezra_Amazon
@Sakura_Amazon_
@Sarah_Amzn
@Simon_Amazon
0 replies
Seller_ae51e0CJoHqCX
No point in really tagging the mods on this one as they are likely to just pass it on to sellers support.
For what it's worth I can probably give you a few pointers about the listing. I find it highly suspicious that the product has received 3 product reviews all on the same day near enough at the time of listing and then you have received nothing since. Just an opinion but they look like fake product reviews to me.
The other product which looks the same also just happened to have a review on the same date.
You only have to take a look at both the products,, no telling that the single review is fake but the other 3 on this asin on the same day? come on.
I'm not AI but I can see through it.
Seller_i6S8knzW6zU6Z
Hi there! I know how critical the Featured Offer is, so here are a few things you could check to help troubleshoot:
- Pricing Competitiveness: Sometimes Amazon makes a seller’s offer ineligible for the Buy Box if it finds a lower price for the same product elsewhere. Head to the Pricing Dashboard in Seller Central to see if Amazon has flagged your price. If they have, adjusting it to match the lower reference price might help restore the Buy Box eligibility.
- Listing Quality Alerts: Check your Manage Inventory page for any quality alerts. Occasionally, Amazon suppresses listings with incomplete information or issues with images, descriptions, or keywords. Fixing these could improve your chances.
- Inventory and Stock Levels: If Amazon detects low or inconsistent inventory, it might affect Buy Box eligibility. Double-check that your stock is steady and that there aren’t any delays with FBA shipments.
- Account Health: Even if your account seems normal, it doesn’t hurt to review your Account Health Dashboard to make sure no hidden issues (like order defect rate or shipping performance) are impacting eligibility.
Hopefully, one of these tips helps! Good luck getting that Featured Offer back.
Best, Michael
Spencer_Amazon
Hello @Seller_ZQeWhDWoQt8td,
We have a thread specifically for Buy Box issues.
Lost Buy Box (Featured Offer) MEGATHREAD
In this thread I ask our sellers to share the ASINs where they lost the Buy Box. I then share these ASINs with the Buy Box team who check for eligibility.
Please be aware, this team does not share the outcome with me. If you want to know if you are eligible or not, you have to open a case with Seller Support.
Here are two articles regarding the Buy Box / Featured Offer.
I have shared your ASIN with the Buy Box team, please continue to post in the MEGATHREAD.
I am closing this thread as a duplicate.
Regards, Spencer
Seller_rlFYHgR4eh5Fp
Did your IPI score drop by any chance by alot, during the same period you lost featured offer / buy box?
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