I was signed up to a professional seller plan without my knowledge. I cancelled the account straight away and was advised to wait until the 30 day period had ended and not use the account.

I did this around 2 weeks ago (Case ID 10391722812) and yet to have any update other than it was transferred. Is there anyway I can chase this up? Amazon support it usually so good but i'm really struggling on this one.

As my account is deactivated the only support case I can raise is the attached so stuck in limbo a bit i feel.

How long does it usually take for verification? I had initially sorted my account, then decided to sign up for the Professional Plan from the Individual, at which point my account was deactivated. I attached a utility bill however this was not accepted, and I was sent a link to take a photo of myself and my ID that I signed up with. I have done this, however, I have heard nothing. When I now try the link to see if I can get a call, I keep getting this message:

Identity Verification

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We have completed our review of your document and information.

We are conducting further checks on the document and information you provided during registration and we may contact you by email for further clarification within two business days.

Do I just have to wait it out and it could be weeks before it is sorted? Or is there someone I can contact to speed this up? I haven't started selling yet, but I just want to get started now. It just seems a very difficult process if I have to keep verifying my ID which I have already provided.