Seller_Rkf2znCXtSZpI
"Performance or quality not adequate" Returns
Is there a rule on who pays return postage for these types of returns.
Quality not adequate doesn’t mean item is defective.
Live example :-
Details: Please advise the customer if you are willing to pay return costs on this item or if you can provide a pre-paid return label. She hasn’t opened it but is returning it as it isn’t the quality she expected and it is not fit for purpose.
Tags:Returns
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2 replies
Seller_qHzcAWcsPVCfg
If the item was “Sealed” for reasons of Hygiene / contamination - e.g. face creams / food stuff, then when you authorise the return - without a pre-paid label, ensure your message politely makes it clear that a refund will be forthcoming if the item is found to be defective but otherwise the item is of no value and cannot be returned unsealed.
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