My account has been deactivated because "Policy Violations"
Last Monday, my account was deactivated because of the following reasons:
"Your Amazon seller account has been deactivated and your listings have been removed because we observed policy violations.... We have taken this measure because we observed that you or someone acting on your behalf has requested changes to add a brand name that you do not own or have access to for a product we have deemed to be a generic product."
When I asked for a more extended explanation, they just told me the following:
"Thank you for submitting your appeal.
We received your submission but do not have enough information to reactivate your account at this time. To reactivate your account, please send the following:
-- How your account has not violated the Seller Code of Conduct policies.
-- Evidence that shows your account complies with the Seller Code of Conduct policies. "
No matter what I send or ask, all they answer is the same. I tried the option of "help with my appeal" but they told me "This email address is not the correct channel to submit an appeal".
My account is very new, I just started listing products but I do not even started to sell.
Does anybody can help me with this issue? I don't know how to get my account back.
3 replies
Emet_Amazon
Hello @Seller_f6zRT4KfGt6ci,
Thank you for posting your concerns with your account being deactivated.
Last Monday, my account was deactivated because of the following reasons:
"Your Amazon seller account has been deactivated and your listings have been removed because we observed policy violations.... We have taken this measure because we observed that you or someone acting on your behalf has requested changes to add a brand name that you do not own or have access to for a product we have deemed to be a generic product."
As noted in your notification, the account was deactivated in direct association to you or someone acting on your behalf was requested updates to a listing and trying to apply a brand to a generic product.
So you are aware, this is a dispute only scenario which implies we will only accept proof that you have not requested any changes to the brand attribute on your listings without proper authorization. If you have not requested any changes, do you have any employees or someone who acts on your behalf surrounding the listings or maintenance of the account? If so, have you confronted them on the situation to inquire on if someone "did" attempt to make these changes?
We received your submission but do not have enough information to reactivate your account at this time. To reactivate your account, please send the following:
-- How your account has not violated the Seller Code of Conduct policies.
-- Evidence that shows your account complies with the Seller Code of Conduct policies. "
No matter what I send or ask, all they answer is the same. I tried the option of "help with my appeal" but they told me "This email address is not the correct channel to submit an appeal".
My account is very new, I just started listing products but I do not even started to sell.
We will never provide specific details on why this has happened outside the notification. Some situations may come with additional rejections requesting more specific details or documents but the reasons are not fully disclosed, you will need to research all activity within your account to find where this situation occurred.
What supporting evidence have you provided that verifies you and your account have complied with this policy and that there was no violations? If we do not receive supporting evidence of this compliance the account will not be eligible for reactivation. Even if your account is new, we require all sellers 10 years old or 10 days old to follow the same policies, as requested above please advise further on the situation surrounding having employees or someone who manages your account, additionally as you mentioned starting to list products, have you or anyone in your staff request updates or attempt to change a generic product?
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
