Please Help - AWD Shipment delivered on 10/03/24 - But not Received and now Shipment is Closed

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Seller_SyODoRmGoDJlA

Please Help - AWD Shipment delivered on 10/03/24 - But not Received and now Shipment is Closed

I have an AWD Shipment that shows that was delivered on 10/03/2024. It's currently 12/18/24 and ZERO units have been received & the shipment has now been "closed".

This was delivered well before the 10/19/24 cutoff date.

I've contacted CS over the course of several months and this gotten me nowhere.

I have tried to initiate a customer support help call today 12/18/24 at 2:20pm EST with the error "No Support agents are available right now. Please try again later."

Shipment ID: STAR-U6XQZUPC7UX36

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13 replies
Tags:Fulfilment Centre, Peak season, Ship to FC, Warehouse
30
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13 replies
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Topher_Amazon

Hi @Seller_SyODoRmGoDJlA,

I'm passing this to our AWD partners to look into and will let you know when we hear back.

Regards,

Topher

30
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Seller_i4DsYZVUgBKOw

I live near 2 centers and their parking lots for months have been full of unloaded inbound shipments. I tried FBA one time and it was unsuccessful, never received. lesson learned will never do it again.

Hopefully yours turns up somewhere sometime.

10
user profile
Topher_Amazon

Hi @Seller_SyODoRmGoDJlA,

Wanted to provide an update that this investigation has now been completed.

STAR-U6XQZUPC7UX36 has been deemed as lost, so we have initiated the reimbursement of $9800 for the cartons from the shipment. The reimbursement will be processed by 2/28.

The reimbursement can be found on your date range report in Seller Central.

To generate a date range report, follow these steps:

On Seller Central, go to “Reports”, and then select “Payments”.

Select “Date Range Reports”, then click “Generate Report”.

In the Generate Date Range report pop-up menu, select report type: Transaction.

Select reporting range: Month or Custom, and the specified date information.

Click “Generate”.

Review your report in the list on the Date Range Reports page.

Download and open the file in Excel.

Look for the refund in the “other” column under the “type” field description: “Adjustment.”

If you do not see this by 2/28, please reach out to us again here.

Please Note: If a reimbursement was made in error, or if a reimbursed item is later found and returned to your inventory, Amazon reserves the right to reverse the reimbursement credit that was applied to your account.

Regards,

Topher

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