Shipment delivered but not received by FC

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Seller_6PW1CVw0E2fhO

Shipment delivered but not received by FC

Hello

I have 2 shipments delivered to Amazon FC in same consignment. One of them has been received while other is still not received and closed without receiving.

Even after raising a case, seller support asked for all proofs and now no response is coming from them on the case.

Shipment id: FBA15JKW31NQ not received.

Case id: 10718286792

Request a forum mod to please escalate and have it looked.

@Ezra_Amazon @Angie_Amazon @Julia_Amazon

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6 replies
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Seller_k2X0L9mVRT0pW

you haven’t tagged the mods correctly do they won’t see this post

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Seller_ZVAz3d5lZuGid

As above reply, the tags need to be highlighted in blue. Start typing their name and select from dropdown.

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Seller_6PW1CVw0E2fhO

My bad, in my browser it was not working. Now tagged from different browser.

@Ezra_Amazon@Angie_Amazon@Julia_Amazon

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Julia_Amzn

Hello @Seller_6PW1CVw0E2fhO, thank you for reaching out! Is there any update on your case? What is the last communication you have received?

Cheers, Julia.

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