Hi,

We've had an A=Z claim for an order that was shipped using Amazon's Buy Shipping and the ODR affected shows yes. An appeal was denied even when we stated that ODR should not be affected according to Amazon's policies. Could a mod help us with order 202-9175234-3905125 please?

@Seller_hnDMgUKxMh1V4, @Seller_Huz6FT08OxHAR

Thank you!

@Seller_sSkzzHms7Kxs6 @Seller_Huz6FT08OxHAR

Can you please escalate the following? I have already appealed and been rejected. Messages to the MD email are not being answered.

Many Thanks, Darren.

Please check the following order for which the A-Z defect has been incorrectly added to my account. The postage for this order was purchased via Amazons Buy Shipping and shipped on time.

203-0580672-0884300

As per your own policy on A-to-z Guarantee claims : "If you purchase Amazons Buy Shipping and ship on time, you are protected against a-to-z claims where a customer reports problems with delivery. Those claims will not affect your Order Defect Rate but you are still responsible for the financial loss of these claims." (See https://sellercentral.amazon.co.uk/help/hub/reference/G200202220)

I purchased Amazons Buy Shipping and shipped on time. Therefore this order should not affect my ODR. Please strike the defect from my seller account.

Hi, please can a mod help me again with the following order?

205-6606676-6105905

The customer was granted an A-Z claim against me for not receiving their item which is fair enough but I bought my postage using Amazon Buy Shipping so my ODR should not have been affected. I have appealed and the appeal was incorrectly denied. Many thanks for any assistance.

@Seller_z3k8APxGfbQEK @Seller_hnDMgUKxMh1V4 @Seller_iTgjdgiRqiPsn