Hi All,

I hope you are all well. I am deeply saddened and frustrated as I have been trying to solve this issue for months. Amazon has deactivated my account on the basis that I have been linked to another account. I have tried to appeal this discussion multiple times but left with the same response. To provide evidence but not told where or how to upload such evidence.

I remember being email a few months ago by an Amazon representative stating that I need to open additional accounts in different countries, e.i. Germany, France, Us etc. which I believe could be the real reason as to the linked accounts which makes no sense as I have not traded in these countries. Nevertheless, I see this is a common issue for multiple sellers and wish someone could help with this.

I have stock in my inventory and do not have access to sell nor update my inventory. This is causing me extreme stress and worries and hope I can resolve this to open my account again.

I have been a registered Amazon seller for more than two years and have been operating and paying taxes legally in Germany. I also registered my user name as my brand name.

Last Monday I received a notice from Amazon that my seller account was deactivated because my seller account was linked with another seller account, which has the same name as my brand name. - That is, Amazon determined that my own account was associated with myself!

My personal guess is that I went to Paris to attend an exhibition last weekend, during which I used the public free wifi in the exhibition hall and at the Paris airport. At the same time, other sellers may have also used the wifi to log in.

I explained this to the Amazon team and provided them with the authorization letter from the third-party service company (the tax agency in Germany) to access Amazon data, monthly bills paid to the tax agency, and bank transfer records as requested. But my appeal was still rejected. I can't find any additional documents.

I am sure that I only have one Amazon seller account and my account information has not been shared with others or stolen (I only use my own laptop to log in).

But now I totally don't know is there are any other documents I can upload and I don't know what else I can do to make Amazon realize that they made a mistake in stopping my account.

Please help me share your experience and suggestions......

My account was hacked a few months ago. Same time as my facebook account.

I can get in, but it has violations due to second account that someone else set up.

When i do anything, I always have to provide a OTP, so how it is possible that they allowed someone to take over my account?