Account deactivated due to inauthentic listing
Hi everyone,
I’m a new sell on Amazon.ae as the available information is very limited on Amazon.ae seller forums. I got my account suspended due to selling inauthentic products. the items which caused the issue was my first listed item and my account got suspend only after 1 hour and I sold only 7 pieces with no complain from customers. I hired 2 freelancers from fiverr but I have a doubt about their abelites and I’m afraid that I’m consuming my appeals. so I will post my latest appeal along with Amazon response. hopefully I would find some help here.
here’s my case details in brief:
I listed my item under existing ASIN the item seemed to generic but the main seller mentioned a brand name which I have ignored by mistake and I listed my item under the incorrect brand (while the item is a generic but the main seller mentioned a brand, it’s unknown brand though).
I got the following initial response form amazon:
And here’s the appeal I summitted:
here’s the latest non-generic amazon response [I have submitted two other appeal but I got the Amazon generic response]:
I have asked the supplier to provide me with a new invoice as I thought the the provided ones weren’t look authentic.
I think I made the case more complex by submitting a lot of nonrelated documents and appeals.
thank you for taking time to check my lengthy case and hopefully I would find any guidance here.
Regards,
Medhat
6 replies
Seller_EOmLRMFX8Oo9x
That is so difficult to read as its tiny, I don’t understand why you have gone on about various things that have nothing to do with the issue, why are you mentioning packaging and storage?
In the section that is how you are going to stop this problem reoccurring there are a lot of “I will” not “I have”
Just stick to the facts of the problem that Amazon have identified don’t be adding problems that you have that Amazon are not aware of.
Do you know these “trusted suppliers” are accepted by Amazon? Are Amazon able to check these suppliers to confirm they are reputable, do they have a website, do they only sell to trade, are they registered on Companies House or the equivalent in the country they are based
This sounds extremely dodgy, if the supplier is a reputable supplier why would the invoices look dodgy
Seller_EOmLRMFX8Oo9x
As far as I am aware a commercial invoice will not be accepted by Amazon as it isn’t a sales invoice. Commercial Invoices are basically for shipping/customs etc. Proforma invoices also won’t be accepted.
Don’t take that as fact but its my understanding. Hopefully one of the experienced sellers/importers will be able to confirm or give you the correct info
