Seller Fulfilled Prime - Customer Returns

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Seller_XbNxMbk9uyd76

Seller Fulfilled Prime - Customer Returns

How do I deal with customers that are always lying about the return reason so they get the free returns shipping label?

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Seller_rGxU96BK6T914

choose FBA as your fulfilment, you will feel yourself in heaven.

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Seller_KKcTTZzy6Jd6Q

You can file a SAFE-T claim for the value of the return postage label.
Just remember that you cannot claim for the value of the return itself since the customer is entitled to return an item for any reason, just not with a pre-paid label.
Unless of course there is a separate reason for wanting to claim back the refund value, such the item arriving back with you damaged, etc.

It is usually best to collect evidence of the item being correct/undamaged/etc. as soon as it arrives as this will help with the SAFE-T claim.

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