Amazon - Invoices Rejected Supplier Verification
I have been deactivated due to using a supplier that was never verified, unfortunately we did not obtain any documentation prior to starting business with them and later found out they were not verified. We have now submitted our LOA and that seems to have been approved but now we have to provide invoices in line with the below.
“To reactivate your selling account, please submit the following information:
– Copies of final invoices or receipts from a new supplier after 04/05/2023
– These documents should reflect at least 10 units of inventory.
– Include contact information for your new supplier, including name, phone number, address, and website. We will maintain the confidentiality of your supplier contact information.
– You may remove pricing information, but the rest of the document must be visible.”
Our invoice matches the above exactly and all the information on the invoices matches our business info and the supplier details are all highlighted and in line with expectations. Our new supplier is also happy verify this with Amazon.
I have recevied this response from Amazon:
“We received your submission but do not have enough information to reactivate your account at this time.”
I have since contacted Amazon using the Call Me function and I was told the unit cost of my invoices was not as expected, there is a high price variance on the invoices. Just to emphasise the unit cost is £2.50 so it is extremely low. What am I meant to do here? This is a new product in a new category so the price would of course be different from the original products I was selling before. Help please.
45 replies
Seller_7VbclcPFFRTnc
Sounds like someone made that up as they say
Is it a UK wholesaler ?
Winston_Amazon
Hello all,
I have moved this thread to the Account Health category, however do feel free to keep posting.
Seller_Nn2YA7cjH5iO5
Are they potentially getting confused and assuming the new invoices relate to the old products and that this is a new supplier selling the same products from before? In that instance they would expect the product cost to be the same?
Seller_D59sukg3PflcJ
Hi @TheDeansOfficeCo
This is Aksh from Amazon, here to assist you with your concerns.
We understand that you have encountered a few roadblocks while submitting the required documents to reactivate your account and we are here to help you provide a direction on the potential next steps.
Firstly we would like to thank @The_Little_Shop for their valuable inputs on the issue and their guidance on the same.
Oftentimes our Seller Performance team conducts a holistic review on the account appealing for reactivation and during their process of investigations they would require additional information regarding the changes which vary from the previous activities on your account. Hence, it is always recommended that our sellers kindly submit a detailed explanation of these changes while providing the requested information for the reactivation of their accounts. We request you to do the same.
Also, kindly be noted that our Partner team performs several checks before considering your account for reactivation. We recommend you to reach out to your supplier and keep them informed regarding the issue in order to achieve a strong confirmation, if needed.
Please post on the same thread for any further queries. We’re here to help you.
Regards,
Aksh.
Seller_Nn2YA7cjH5iO5
After supplying new invoices with a lower unit cost per Amazon’s request I have been rejected due to the unit cost being too low.
First invoice - Unit cost £2.50
Second invoice - Unit cost £1.25
Amazon state that the new future supplier invoices need to be closer to the unit cost of the ASINS that were deactivated. I am not sure what to do now as this could be based on a %%%.
The seller support person I spoke to has said that they do not agree with the response from the team as he could not see a price variance large enough to warrant a rejection. He says that he is going to put the submission forward for a secondary review and I need to wait 2/3 days for them to come back to me on this.
This is so unhelpful, you get 1 reply a day and now I have to wait until next week for a response. This definitely the worst process I have had to go through from a platform perspective.
Seller_Nn2YA7cjH5iO5
Current position is that I have to wait for the seller support team to recommend a secondary review before I resubmit. At the moment on my account it still shows, “submit new information”. Not sure when that will be updated to “evaluation in progress”.
I am also still waiting on Seller Support to come back to me about the legal entity section in my account. This is still “pending amazon action” in my cases section.
Yet another week of no progress.
Seller_Nn2YA7cjH5iO5
Received confirmation from the support team that an internal escalation has been made and it is being put forward for a secondary review. I need to wait until that review is complete which can take 72 hours.
Ash_AMZ
Hello @TheDeansOfficeCo,
This is Ash from amazon and will help you with your questions.
From the post above, it has been understood that your invoice has been rejected due to the price variance.
To address your concerns, the case has been transferred to a skilled team for further assistance.
In order to assist you in a timely manner, please allow our team to complete the review of your information. We would appreciate your patience till the review gets completed.
If you have any further questions, please don’t hesitate to contact us on seller forums.
The forums community and I, are here to assist with your concerns.
Regards,
Ash.
