I just came across a Refund at First Scan, for a Buyer Faulted return, where Amazon failed to deduct the return shipping label costs from the buyer’s refund per Amazon’s published policies.
ith over $150K in returns monthly, and $10K+ in label costs, this could quickly add up to thousands of dollars, depending on how deep the issue goes. This one order alone cost us nearly $70 in label costs and fees. Per our return policies, we do not offer free returns.
Per Amazon's Refund & Return Policies, the cost of the return shipping label should be deducted by Amazon from the buyer's refund automatically in the case of buyer faulted returns, but this did not happen. I was able to file a Safe-T Claim, and it was immediately granted, but we will now have to audit all Refund at First Scan refunds issued by Amazon to ensure that Amazon is correctly deducting the label cost from the buyer's refund, per Amazon's published policies.
We were trusting Amazon to properly follow its own published policies (stupid, I know). How long has Amazon been failing to deduct label costs from buyer’s refunds at first scan, for buyer faulted returns, as promised?
If you were counting on Amazon to process Refunds at 1st Scan correctly, you may also want to check your payments to ensure they aren't issuing full refunds for Buyer Faulted Returns.
Why do they have to make everything so complicated? Do away with refund at 1st scan. If sellers do not process refunds <48 business hours (weird, but that's how it's worded in the policy), or deduct labels for seller faulted returns, then Amazon can step in.
