Hello everyone, I am an ordinary small seller. On July 25, we received an email from Amazon’s KYC team requesting us to upload our bank statements to the backend. Since I had just downloaded an electronic bank statement while reconciling accounts with our accountant a few days earlier, I uploaded the statement I had on hand. Before uploading, I repeatedly confirmed Amazon’s requirements for bank statements:
1. Display the account number.
2. Show the account holder’s name.
3. The issuance date is no older than 180 days.
4. Not a screenshot.
All requirements were met, so I uploaded it. Two days later, I received an email from the KYC team stating that my statement had been rejected—without specifying a reason. I then reviewed the documents I had submitted and realized that the only possible issue might be the bank’s seal. Because the bank’s stamp on the document was an electronically scanned and enlarged seal, I suspected Amazon might doubt its authenticity.
On August 4, after the rejection, I went to our local bank branch and printed several different formats of statements, hoping they could affix a physical seal instead of an electronic one. However, they refused, explaining that to streamline processes, they now exclusively use electronic seals and no longer provide traditional stamps. I returned to the office, scanned the various statements, compiled them into one PDF with trepidation, and re-uploaded them, hoping these would satisfy the KYC team.
Unsurprisingly, on August 6, I received another rejection. I then uploaded our documents to ChatGPT for analysis. As it turned out, the AI proved more meticulous than humans, The analysis revealed a critical formatting flaw: our business name "XX日用品有限公司" (XX Daily Necessities Co., Ltd.) displayed the character "日" (meaning "daily") as "口" due to printer needle damage, distorting the company name. I felt I had finally found the culprit! Early the next morning, August 7, I revisited the bank and requested new statements in multiple formats. This time, I meticulously checked each document and explained the printer issue to the staff. After testing several printers and shredding multiple defective copies, I finally obtained two clean statements.
Instead of uploading immediately, I asked the manager of our payment team to review whether the statements were usable and if merging them into one PDF was necessary. The manager responsibly consulted colleagues and advised me to upload a single selected statement—not a merged file. With renewed anxiety, I complied.
Yet on August 8, another rejection email arrived. I am an optimist who believes persistence leads to success, but as I stared at the chaotic pile of statements by the office printer, I felt utterly lost. I am just an ordinary Amazon seller—I do not own this bank. I cannot demand they buy a new printer or redesign a high-resolution statement template. And to the KYC team, I plead: Please clearly state what requirements we fail to meet instead of leaving us guessing.
I am at a loss. Can anyone help me?
@Roberto_Amazon @Maja_Amazon @Julia_Amazon @Julia_Amzn @Winston_Amazon @Ash_Amazon @Spencer_Amazon @Sakura_Amazon_ @Abella_Amazon @Ange_Amazon @JiAlex_Amazon @Simon_Amazon @JiAlex_Amazon
