Hi all, I am having a serious problem with SSA and Veeqo. The problem has 2 sides:
1. When I ship packages using Veeqo, it sometimes pushes the shipping date 1-2 days ahead of the actual ship date.
2. Amazon assigns ship-by dates to orders using SSA-enabled shipping template THE SAME BUSINESS DAY even AFTER the local cut-off time of the ship-from location assigned to this shipping template.
Let me give you some examples:
This is my SSA-enable shipping template. The ship-from address is Miami, FL (UTC-4):
This is my general shipping settings: The DEFAULT ship-from address is Turkey (UTC+3) but it does not matter for the above SSA-enabled template because the ship-from address is overwritten to Miami anyways. The HANDLING time is 0-days:
The cut-off times for each courier is set as 2:00 PM local time (I suppose this is Miami, FL UTC-4). So when I receive an order assigned to this SSA template before 2:00 PM FL time I have to ship it the same day, if received after 2:00 PM, I need to ship it next business day before the end of the day:
WITH ALL THESE SETTING, please explain to me how come the following order (using the above SSA shipping template) is assigned a same-day ship-by date:
This order was received 30 May 6:41 PM PDT, meaning 9:41 PM local time (Miami, FL) which is WAY AFTER THE CUT-OFF TIME FOR THIS ORDER WHICH WAS 2:00 PM local time as set above. How come this order (and many others) are assigned to the same day shipping!
To make things even worse, when I created a shipping label using VEEQO (an Amazon company) BY SETTING THE SHIPPING DATE AS 30 MAY 2025 (the same day as the expected ship-by date as above), Veeqo pushes the shipping date to Amazon as 1 JUNE 2025 and I am unable to correct this!
As a result, this is what I end up with: Your seller-fulfilled offers are at risk of deactivation Your Late Shipment Rate is 9.57%; the target is 4%.
My Veeqo time settings and the computer time settings are also set to Fl, Miami.
Any help would be much appreciated. Thank you.
