Wenn ich versuche, ein neues Produkt zu meinem Angebot hinzuzufügen, erhalte ich eine Fehlermeldung
Da ich kein Deutsch spreche, benutze ich einen Übersetzer. Weil mir der Support auf Englisch nicht weiterhilft.
Und ich weiß, dass echte Leute aus dem Support-Team an diesen Diskussionen teilnehmen.
Ich kann meinem Eintrag kein neues Produkt hinzufügen. Ich probiere beide Methoden aus: „Produkte per Upload hinzufügen“ und die einfache Methode „Produkte hinzufügen“. Jedes Mal, wenn ich ein neues Produkt hinzufüge, gebe ich meine eindeutige SKU an. Bis heute konnte ich problemlos Produkte hinzufügen. Aber wenn ich diese Produkte hinzufügen muss, erhalte ich eine Fehlermeldung mit Typ und Meldung (auf anderen Marktplätzen ist mit diesen ASINs alles in Ordnung, aber nicht in Deutschland):
SKU {0} stimmt mit keiner ASIN überein und sie enthält ungültige Werte für die Attribute, die notwendig sind, um eine neue ASIN zu erstellen. Zur Erstellung einer neuen ASIN sind folgenden Attribute erforderlich: merchant_suggested_asin.
Bitte beachten Sie, dass wir auch nicht versucht haben, neue ASINs zu erstellen, sondern lediglich Bücher auf bereits vorhandenen ASINs aufzulisten. Wir haben keine Kontrolle über UPC, GTIN, Markeninformationen oder ähnliches. Wir legen lediglich Preis, Menge und Zustand fest.
Ich habe einen Fall erstellt. Aber ich denke, alle Antworten stammen von Bot :)
8 replies
Rachelle_Amazon
Hi @Seller_uibVNL1xgZ2lT,
Im Forum sind wir in der Lage dich auch auf Englisch zu unterstützen, wenn dies für dich einfacher ist.
Kannst du mir den Fall einmal posten den du geöffnet hast? Dann kann ich dort nachlesen was dein Problem ist und du musst nicht nochmal alles von vorne erklären.
Beste Grüße
Rachelle
Seller_uibVNL1xgZ2lT
Hello Rachelle,
Thank you for your prompt response. My case ID is 9626184642, and I appreciate your willingness to assist. Please note that the current status of my case is "transferred." I look forward to your review and guidance on resolving the issue.
Best regards
Mindaugas
Rachelle_Amazon
Hi @Seller_uibVNL1xgZ2lT,
i have switched the case to Pending Amazon Action. This should help getting attention from Support and sometimes helps.
Best Regards
Rachelle
Seller_uibVNL1xgZ2lT
Hey Rachelle,
Thanks a ton for switching the case to "Pending Amazon Action"! Your move could really speed things up, and I'm crossing my fingers for a quick resolution.
By the way, I totally agree with your tactic. Sometimes nudging Support a bit gets them moving, right? :))
Oh, and speaking of the brands and ASINs, I've been telling Support that I don't have control over any of that stuff. I mean, I don't own the brands, nor do I control the GTIN, UPC, Brand, or Manufacturer details. I'm just trying to add listings for these ASINs, you know? There's definitely something funky going on with them that's causing headaches for us sellers.
Looks like Amazon Support is still pushing for that info, but I'm stuck because, like I said, I don't own these brands. It's a bit frustrating, but hopefully, we can get this sorted soon!
Anyway, thanks again for your help, Rachelle. You're a lifesaver! :))
Mindaugas
Rachelle_Amazon
Hi @Seller_uibVNL1xgZ2lT,
no problem! Actually I can see in some notes, that for the SKU you are trying to use, you already had it in use with a different ASIN. Not sure why it wasn't mentioned in the last message. But in that case it is not possible to reuse this SKU (xxxxxx1143459) with another ASIN.
Best Regards
Rachelle
Seller_uibVNL1xgZ2lT
Hey Rachelle,
Thanks a bunch for digging into this for me! Your help is seriously appreciated.
So, about the SKU situation... I actually have this whole system where I give each product a unique SKU. It starts with a code that tells me which marketplace it's for. Like, for Germany, it's "de" followed by some numbers. So yeah, I tried using that format for the SKU you mentioned (xxxxxx1143459), but no luck. Same error every time, no matter what I do.
I even tried uploading the file with the SKU starting with "de" (like dexxxxxx1143459), but it was a no-go. Got hit with error 8567: "SKU dexxxxxx1143459 does not match any ASIN and contains invalid values for attributes required for creation of a new ASIN." Ugh.
Then there's this weird thing where I tried using the original SKU (xxxxxx1143459) without the "de" prefix, and it worked... kinda. The product showed up in "Manage Inventory" but not in "FBA Inventory".... :(
The product is like FBA because it have a buttons "Change to Fulfilled by Merchant" and "Send/Replenish inventory" (looks good) and this item has status is "Inactive (Out of Stock)" (very nice!) that the normal status if item not have quantity in FBA. BUT when i try to click button "Send/Replenish inventory" just gave me a:
Merchant SKU already exists. Merchant SKUs cannot be reused, even if a previous offer using the SKU has been deleted. Please use a new SKU to create this offer. and this is the my way end...
I also tried adding the product manually through "Add Products," but it kept ending up in "Incomplete listings" with the same darn error message.
It's very complicaterd situation, I try to generate unique (numbers and letters eg.: ABC-12345) SKU. and nothing changes. always the same result (error)
It's driving me crazy, Rachelle! Any thoughts on what I should try next?
Thanks a million for your help!
Mindaugas
Seller_uibVNL1xgZ2lT
this is my incomplete listings. all items with the prefix "de". but I think this is not important, because all my SKU (in other marketplaces and in germany market place some items has this prefix).
all these items add from manual "add products".
Rachelle_Amazon
Hi @Seller_uibVNL1xgZ2lT,
excuse my late reply. May I assume that you have created listings in the past on other stores that already have the same data and you wish to create them as well for e.g. DE store? In this case you can't create a new ASIN. For "merchant_suggested_asin" you should then use the ASIN you got in the other stores for that listing.
Best Regards
Rachelle
