Hello,

@Seller_XUNeUuvrQDpgP @Seller_gAhPNiLrkfTcr

I'm really looking for any help at all regarding our account. We have been going through the KYC process over a period of time and providing Amazon with all the documentation as they request it.

Last Monday, the account was suspended without any notification. The verification team are still requesting documents so it is still undergoing verification as far as we are aware but our selling privileges are gone and we are losing a significant amount of revenue by not being able to sell at all.

The impact this has on our small business is huge, and we are at risk of having to let go of staff if we remain without our selling privileges.

Please is anyone able to help us at all? I totally understand the need for KYC processes and am continuing to provide all the information and documents requested of me, but not being able to sell product in the meantime is extremely damaging.

Many thanks

All of my Amazon accounts have been disabled out of the blue due to a multi account violation (which makes no sense to me) Apparently I need to do a virtual verification interview with amazon and wait a week for an appointment, and then appeal every disablement on each account in the hopes that Amazon will restore my accounts. My question is how can Amazon do this to us? This is our business and our bread and butter, literally how we put food on the table. Why cant they do this virtual verification while our accounts are still running? Wy do they have to disable our whole way of life for this? It feels positively criminal how they operate. Any help much appreciated as always

Hi @Ezra_Amazon, @Julia_Amazon, @Sakura_Amazon_, @Sarah_Amzn, @Simon_Amazon, @Spencer_Amazon, @Winston_Amazon,

I hope you're all well.

I know that you and your team continue to offer invaluable support on the forum, and I’m reaching out today in need of assistance with a verification case regarding our account.

We received an email requesting further information to complete a KYC check. Following a discussion with Support via the Account Health page, we were advised to submit an "Organisational Chart," which we did. However, further communications indicate that what is actually required is a "Confirmation Statement," which is a different document altogether.

Unfortunately, we have not heard back after our submission. Given that we followed the initial advice from Support and provided the wrong document, we anticipate this will be rejected. We've since requested Seller Support allow us to submit the correct document, but our account has now been suspended, and we have no means of making further submissions.

Our company has been trading on Amazon UK for over 10 years, and we urgently hope for your support in providing the KYC team with the correct document. Our funds are frozen, selling privileges suspended, and listings removed. This has left our team without work and has begun impacting both our suppliers and our Amazon shipping partnership.

Any help or guidance from you or anyone in the forum would be greatly appreciated.

Thank you for your time and attention to this matter.

Kind regards,

The Superfood Market Team