Account activation appeal is being rejected again and again
Hi,
Recently my account deactivated and i have submitted all the requested information and original invoices from a well reputed supplier but Amazon team still thinks that information is still not enough to prove the authenticity of the products.
Can someone help me what to do?
0 replies
Seller_mS10UjVYuuGor
Double check your invoice meets Amazon criteria: https://sellercentral.amazon.co.uk/learn/courses?ref_=selleru_athena&courseId=125af037-be05-48f6-acbd-574c515c7bbc&moduleId=5cdb82d3-e43b-4835-b105-b7c5477ded5f&modLanguage=English&contentType=DOCUMENT&category=TUTORIAL&ref=xx_SellerUniversity_xxxx_meldedSidebarSearch&mons_sel_mkid=amzn1.mp.o.A1F83G8C2ARO7P&mons_sel_mcid=amzn1.merchant.o.A187VDHVX0VE3S&mons_sel_persist=true
Oliver_Amazon
Hello @Seller_02iV3gvtPXgmf
Thanks for your question. I´m Oliver and I will be looking into your issue today.
I understand your account is blocked due to authenticity concerns.
Please check our full invoice requirements on https://sellercentral-europe.amazon.com/help/hub/reference/GDQ9K277NYP6WNEW
Here a summary:
- Invoices issued in the last 365 days (invoice should be dated before the ship by date)
- Reflect sales volume during the last 365 days since the enforcement date. If you buy in sets but sell individual products, make sure the count is reached
- Check that the correct model of the product is shown on the invoice (color, model number, set size, ...)
- Include contact information for supplier AND buyer, including name, phone number, address, and websites
- File formats must meet either .pdf, .jpg, .png, or .gif files
- These documents must be authentic and unaltered,
If you have any further doubts, feel free to contact us through Seller Forum again.
Have a good day
Oliver