Account activation appeal is being rejected again and again

Countries

Read only
Australia
Belgium
Brazil
Canada
Egypt
France
Germany
India
Italy
Japan
Mexico
Netherlands
Poland
Saudi Arabia
Singapore
Spain
Sweden
Turkey
United Arab Emirates
United Kingdom
United States
United Kingdom
imgSign in
Country changed
user profile
Seller_02iV3gvtPXgmf

Account activation appeal is being rejected again and again

Hi,

Recently my account deactivated and i have submitted all the requested information and original invoices from a well reputed supplier but Amazon team still thinks that information is still not enough to prove the authenticity of the products.

Can someone help me what to do?

10 views
2 replies
Tags:Deactivated
00
Reply
0 replies
user profile
Seller_mS10UjVYuuGor

Double check your invoice meets Amazon criteria: https://sellercentral.amazon.co.uk/learn/courses?ref_=selleru_athena&courseId=125af037-be05-48f6-acbd-574c515c7bbc&moduleId=5cdb82d3-e43b-4835-b105-b7c5477ded5f&modLanguage=English&contentType=DOCUMENT&category=TUTORIAL&ref=xx_SellerUniversity_xxxx_meldedSidebarSearch&mons_sel_mkid=amzn1.mp.o.A1F83G8C2ARO7P&mons_sel_mcid=amzn1.merchant.o.A187VDHVX0VE3S&mons_sel_persist=true

00
user profile
Oliver_Amazon

Hello @Seller_02iV3gvtPXgmf

Thanks for your question. I´m Oliver and I will be looking into your issue today.

I understand your account is blocked due to authenticity concerns.

Please check our full invoice requirements on https://sellercentral-europe.amazon.com/help/hub/reference/GDQ9K277NYP6WNEW

Here a summary:

- Invoices issued in the last 365 days (invoice should be dated before the ship by date)

- Reflect sales volume during the last 365 days since the enforcement date. If you buy in sets but sell individual products, make sure the count is reached

- Check that the correct model of the product is shown on the invoice (color, model number, set size, ...)

- Include contact information for supplier AND buyer, including name, phone number, address, and websites

- File formats must meet either .pdf, .jpg, .png, or .gif files

- These documents must be authentic and unaltered,

If you have any further doubts, feel free to contact us through Seller Forum again.

Have a good day

Oliver

00
Follow this discussion to be notified of new activity