Amazon not accpeing or reposiing to my submissions or whats wrong with my submissions
Hello Amazon Seller Community,I’m reaching out for help or guidance as I’ve hit a wall with account verification under section "P-4 Verification" of the Amazon Services Business Solutions Agreement.
My account has been deactivated due to verification issues, and I’ve submitted all requested documents multiple times. Despite this, I keep receiving rejections without clear feedback on what is missing or incorrect.
Here is what I’ve provided in each submission: A valid credit card is on file with the account.Bank account statement and credit card statement, both matching the registered account information.
Two copies of my valid government-issued passport, showing full name, date of birth, ID number, expiry date, and signature.
A business document listing my name and address.
A recent utility bill (phone bill) dated June 2025.I have double-checked that all documents are clear, up to date, and match the account details.
However, my submissions are still being rejected with no specific explanation.
Has anyone else experienced this?
Are there any tips for what Amazon might be looking for, or is there a way to escalate the issue to a support agent who can give precise feedback?I’m fully committed to complying with Amazon’s verification policies and just want to resolve this as quickly as possible.Thank you in advance for any help or insights!
2 replies
Eva_Amazon
Hello @Seller_wEM56iZORUjb9,
I'm Eva from Amazon to assist with all the queries.
Thank you for sharing your concerns about account reactivation complexity. We sincerely apologize for any disruption this has caused to your business. We are committed to work with you to address and resolve this situation effectively.
Having reviewed the post, I would request you to kindly provide some more details to better understand the reason of deactivation of your account. Additionally, I would request you to kindly check the notification that you would have received when account got deactivated and all the recent notifications too.
Furthermore, kindly check all the documents and details as per the requirements and criteria mentioned in the notification.
Thank you for providing this update about your situation. I understand this has been a challenging experience for you.
Please continue to update this thread with any new developments. Our seller community and moderators are here to provide guidance where possible.
I hope this helps! Let us know if you have any other questions.
Regards,
Eva