Reactivate my account
My account was deactivated back in 2017. I can't remember the issue.
I've managed to login.
- When I click on Reactivate your account it takes me to a page that says I have to address all the issues listed. The only thing in the list is Zero policy violation warnings. At the top of the page it says Violations 0 and Target 0 issues. There is nowhere on the page to click or move forward. There is no View Appeal or anything else to click on.
- When I go to Support Cases, there are none listed.
- When I try to open a new Support Case, there are only two options,
- Submit an appeal to reactivate you account. Clicking here jumps back to the Reactivate your account page which has nothing to click on.
- Get help with an appeal from Account Health Support. This opens a new support case, which is automatically closed with an email saying this is not the correct channel to submit an appeal.
I really don't know how to contact Seller Support (as when you are deactivated there are no other options) or how to move forward.
Does anyone have any ideas?
Reactivate my account
My account was deactivated back in 2017. I can't remember the issue.
I've managed to login.
- When I click on Reactivate your account it takes me to a page that says I have to address all the issues listed. The only thing in the list is Zero policy violation warnings. At the top of the page it says Violations 0 and Target 0 issues. There is nowhere on the page to click or move forward. There is no View Appeal or anything else to click on.
- When I go to Support Cases, there are none listed.
- When I try to open a new Support Case, there are only two options,
- Submit an appeal to reactivate you account. Clicking here jumps back to the Reactivate your account page which has nothing to click on.
- Get help with an appeal from Account Health Support. This opens a new support case, which is automatically closed with an email saying this is not the correct channel to submit an appeal.
I really don't know how to contact Seller Support (as when you are deactivated there are no other options) or how to move forward.
Does anyone have any ideas?
1 reply
Seller_k2X0L9mVRT0pW
check all your bank details - should have green ✅- I think you’ll find they need to be re-submitted and verified. There may be other issues but that’s a starting point especially if you’ve forgotten why you were deactivated.
Reactivate my account
My account was deactivated back in 2017. I can't remember the issue.
I've managed to login.
- When I click on Reactivate your account it takes me to a page that says I have to address all the issues listed. The only thing in the list is Zero policy violation warnings. At the top of the page it says Violations 0 and Target 0 issues. There is nowhere on the page to click or move forward. There is no View Appeal or anything else to click on.
- When I go to Support Cases, there are none listed.
- When I try to open a new Support Case, there are only two options,
- Submit an appeal to reactivate you account. Clicking here jumps back to the Reactivate your account page which has nothing to click on.
- Get help with an appeal from Account Health Support. This opens a new support case, which is automatically closed with an email saying this is not the correct channel to submit an appeal.
I really don't know how to contact Seller Support (as when you are deactivated there are no other options) or how to move forward.
Does anyone have any ideas?
Reactivate my account
My account was deactivated back in 2017. I can't remember the issue.
I've managed to login.
- When I click on Reactivate your account it takes me to a page that says I have to address all the issues listed. The only thing in the list is Zero policy violation warnings. At the top of the page it says Violations 0 and Target 0 issues. There is nowhere on the page to click or move forward. There is no View Appeal or anything else to click on.
- When I go to Support Cases, there are none listed.
- When I try to open a new Support Case, there are only two options,
- Submit an appeal to reactivate you account. Clicking here jumps back to the Reactivate your account page which has nothing to click on.
- Get help with an appeal from Account Health Support. This opens a new support case, which is automatically closed with an email saying this is not the correct channel to submit an appeal.
I really don't know how to contact Seller Support (as when you are deactivated there are no other options) or how to move forward.
Does anyone have any ideas?
Reactivate my account
My account was deactivated back in 2017. I can't remember the issue.
I've managed to login.
- When I click on Reactivate your account it takes me to a page that says I have to address all the issues listed. The only thing in the list is Zero policy violation warnings. At the top of the page it says Violations 0 and Target 0 issues. There is nowhere on the page to click or move forward. There is no View Appeal or anything else to click on.
- When I go to Support Cases, there are none listed.
- When I try to open a new Support Case, there are only two options,
- Submit an appeal to reactivate you account. Clicking here jumps back to the Reactivate your account page which has nothing to click on.
- Get help with an appeal from Account Health Support. This opens a new support case, which is automatically closed with an email saying this is not the correct channel to submit an appeal.
I really don't know how to contact Seller Support (as when you are deactivated there are no other options) or how to move forward.
Does anyone have any ideas?
1 reply
1 reply
Seller_k2X0L9mVRT0pW
check all your bank details - should have green ✅- I think you’ll find they need to be re-submitted and verified. There may be other issues but that’s a starting point especially if you’ve forgotten why you were deactivated.
Seller_k2X0L9mVRT0pW
check all your bank details - should have green ✅- I think you’ll find they need to be re-submitted and verified. There may be other issues but that’s a starting point especially if you’ve forgotten why you were deactivated.
Seller_k2X0L9mVRT0pW
check all your bank details - should have green ✅- I think you’ll find they need to be re-submitted and verified. There may be other issues but that’s a starting point especially if you’ve forgotten why you were deactivated.
