Hi Sellers,
I've seen several posts about credit/debit card verification process and wanted to provide more insight on how the verification process works and explain common problems that lead to rejection of the verification.
Usually, it will take less than two minutes for us to verify your credit card. However, depending on your card issuer and network, it can take up to 48 hours for Amazon to update your seller account with any new credit or debit card information. Note that, in some instances, you may be redirected to your financial institution to verify your card with a security challenge before being redirected back to Amazon. A separate security challenge may be surfaced to verify that you are the card holder for each card you provide to Amazon, and for each store you would like to sell in.
***Note: If your credit or debit card fails the verification, you will see a banner in your seller account informing that a valid credit or debit card is needed in order for you to continue selling on Amazon. You will also receive an email after the verification failure. If your credit or debit card is listed as invalid, you will not be able to manage your listing, inventory, shipment, or receive disbursements from Amazon.
If there is a problem with your security verification, you can retry your verification by following the prompts in your Charge methods, and ensure that:
- The name entered and the name on your card matches. The financial institution will send a code only to the card’s owner.
- You entered the correct code, as prompted. **(A common mistake is to enter the phone number from which the code is sent from, instead of the code).
- Your personal information on Account Info is up-to-date.
***Accepted Credit Cards are listed in this help page.
Note: A verification failure can occur on a card that has worked in the past if the card is close to or has passed its expiration date, or additional changes or restrictions are applied to the card by its financial institution or the card owner. For example, you might have updated your billing address, or your bank decided to not honor the usage of your card on Amazon. We recommend trying a different card or contacting your financial institution for assistance or visit your local branch, as they might be able to provide further details on the problem with your verification. Then try completing the process again.
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Best,
-Connor
