All my listings made inactive - Requires Approval
Can anybody help, i have 102 listings on Amazon. i have been selling Amazon Renew products for 5 years. yesterday Amazon have made all my listing inactive and asked me to seek Approval to sell. when i navigate to Fix product page and click Require approval the message states they are not accepting new applications at this time. i now have 100s of items in stranded inventory.
Ive messaged Seller support but as usual they dont seem to understand my request, they ask me to apply.
Anybody having the same issue? Can anybody recommended an approach to get this resolved?
0 replies
Seller_7VbclcPFFRTnc
Is it a specific brand or category ?
Any account health problems ?
Seller_lGjlMVrCJd7fk
My account health is good and my feedback is 100%, as usual Seller support dont seem to understand my problem, they have just responded to my case suspending all my listing as my account has been linked to over 10% Negative reviews, when they say this are they referring to Negative feedback? if so my feedback is 100%.
Now my business is on stop.
Seller_7VbclcPFFRTnc
You still have 1 listing available so seems more of a product issue rather than whole account
Seller_lGjlMVrCJd7fk
Update on this, i am still going around in circles with seller support, they advised me to email certified-refurbished-appeals@amazon.com which i did, they replied below.
I am back at the beginning with seller support.
Hello from Amazon Selling Partner Support,
We understand from your mail that your concern is regarding listings became inactive and moved to stranded inventory and account being suspended due to negative feedback. We will surely help you with your concern.
As we reviewed your account we found that you currently have no listings in this seller account and also your concern is related to UK account.
In this case, we request you to contact our partner site from your concerned account, to get more information about the listings in stranded inventory and the account being suspended due to negative feedback, as our international websites operate independently.
You can contact the UK (United Kingdom) team directly at: http://services.amazon.co.uk/standards/contact-us.html
Once you contact our above respective team they will troubleshoot the issue and help you to fix the concern regarding the account.
We offer our sincere apologies for making you to take another step to resolve this issue, however we are really glad to direct you in a correct direction to get this resolved right away without any further delay.
Thanks for your understanding and cooperation in this matter.
