Received Negative Feedback with false information or for another seller and we can’t remove it
Re: @Sarah_Amzn @Julia_Amzn
Hi ,
Case ID - 10541587822
There was negative feedback left on our order which highly likely is a mistake or intended for other seller and it would not get removed. Its also has false accusations destroying our reputation.
From us the customer has bought only one coat for £84.99 which has been returned and we issued a full refund for £84.99. The customer has written that they received a refund for only £45 and that there were some fees and deductions which we don’t know where they come from.
Probably this customer has bought coats from other sellers and by mistake wrote this negative feedback on our order. In the feedback it says that the customer bought 3 coats... We have only one order from this customer for one coat and we issued a full refund £84.99 for it. Could someone from Amazon check it and remove this feedback as it is not correct and damages our reputation?
Thank you in advance.
Received Negative Feedback with false information or for another seller and we can’t remove it
Re: @Sarah_Amzn @Julia_Amzn
Hi ,
Case ID - 10541587822
There was negative feedback left on our order which highly likely is a mistake or intended for other seller and it would not get removed. Its also has false accusations destroying our reputation.
From us the customer has bought only one coat for £84.99 which has been returned and we issued a full refund for £84.99. The customer has written that they received a refund for only £45 and that there were some fees and deductions which we don’t know where they come from.
Probably this customer has bought coats from other sellers and by mistake wrote this negative feedback on our order. In the feedback it says that the customer bought 3 coats... We have only one order from this customer for one coat and we issued a full refund £84.99 for it. Could someone from Amazon check it and remove this feedback as it is not correct and damages our reputation?
Thank you in advance.
3 replies
Sarah_Amzn
Hello @Seller_19xT4eMsacYiJ,
I will check your case with the partner team and let you know as soon as I have an update.
Kind regards,
Sarah.
Received Negative Feedback with false information or for another seller and we can’t remove it
Re: @Sarah_Amzn @Julia_Amzn
Hi ,
Case ID - 10541587822
There was negative feedback left on our order which highly likely is a mistake or intended for other seller and it would not get removed. Its also has false accusations destroying our reputation.
From us the customer has bought only one coat for £84.99 which has been returned and we issued a full refund for £84.99. The customer has written that they received a refund for only £45 and that there were some fees and deductions which we don’t know where they come from.
Probably this customer has bought coats from other sellers and by mistake wrote this negative feedback on our order. In the feedback it says that the customer bought 3 coats... We have only one order from this customer for one coat and we issued a full refund £84.99 for it. Could someone from Amazon check it and remove this feedback as it is not correct and damages our reputation?
Thank you in advance.
Received Negative Feedback with false information or for another seller and we can’t remove it
Re: @Sarah_Amzn @Julia_Amzn
Hi ,
Case ID - 10541587822
There was negative feedback left on our order which highly likely is a mistake or intended for other seller and it would not get removed. Its also has false accusations destroying our reputation.
From us the customer has bought only one coat for £84.99 which has been returned and we issued a full refund for £84.99. The customer has written that they received a refund for only £45 and that there were some fees and deductions which we don’t know where they come from.
Probably this customer has bought coats from other sellers and by mistake wrote this negative feedback on our order. In the feedback it says that the customer bought 3 coats... We have only one order from this customer for one coat and we issued a full refund £84.99 for it. Could someone from Amazon check it and remove this feedback as it is not correct and damages our reputation?
Thank you in advance.
Received Negative Feedback with false information or for another seller and we can’t remove it
Re: @Sarah_Amzn @Julia_Amzn
Hi ,
Case ID - 10541587822
There was negative feedback left on our order which highly likely is a mistake or intended for other seller and it would not get removed. Its also has false accusations destroying our reputation.
From us the customer has bought only one coat for £84.99 which has been returned and we issued a full refund for £84.99. The customer has written that they received a refund for only £45 and that there were some fees and deductions which we don’t know where they come from.
Probably this customer has bought coats from other sellers and by mistake wrote this negative feedback on our order. In the feedback it says that the customer bought 3 coats... We have only one order from this customer for one coat and we issued a full refund £84.99 for it. Could someone from Amazon check it and remove this feedback as it is not correct and damages our reputation?
Thank you in advance.
3 replies
3 replies
Sarah_Amzn
Hello @Seller_19xT4eMsacYiJ,
I will check your case with the partner team and let you know as soon as I have an update.
Kind regards,
Sarah.
Sarah_Amzn
Hello @Seller_19xT4eMsacYiJ,
I will check your case with the partner team and let you know as soon as I have an update.
Kind regards,
Sarah.
Sarah_Amzn
Hello @Seller_19xT4eMsacYiJ,
I will check your case with the partner team and let you know as soon as I have an update.
Kind regards,
Sarah.
