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Connect my DPD account/negotiated prices to Amazon Buy Shipping
After losing over £1000 to to customers claiming non delivery even though tracking has the parcels in CUSTOMERS HANDS. Amazon still refunding them.
I've been reluctant to use Buy Shipping due to the higher costs compared to the negotiated costs we have with Royal Mail however, in the long run we have lost more in Amazon refunds.
I am in the process of setting up an account with DPD with negotiated prices. However, I have only just found out you can link your negotiated prices from Royal Mail to Amazon Buy Shipping, I had no idea. I assumed you had to pay the prices Amazon charge. This solves my issue with Royal Mail.
However, I've checked Amazon's DPD prices and they are not far off the negotiated prices I have with DPD. I'm looking to move completely over to DPD but I'm considering just cancelling the account process with DPD because I'd prefer to just use Buy Shipping with Amazon's slightly more expensive DPD prices to guarantee they will support me if customers claim non delivery.
My question is, how do I go about using my negotiated prices with DPD. There seems to be an option for Royal Mail but not DPD.
12 replies
Seller_QuM1AZgzfU9x4
Not sure what support you expect to get just from using Buy Shipping, but it isn't as much as support as you seem to be implying.
Seller_fsSDdjI8sdIjl
I'd prefer to just use Buy Shipping with Amazon's slightly more expensive DPD prices to guarantee they will support me if customers claim non delivery.
I fear you will be very very disappointed.
Seller_TX7yhVegrfOrA
"After losing over £1000 to to customers claiming non delivery even though tracking has the parcels in CUSTOMERS HANDS. Amazon still refunding them."
This will still happen with DPD buy shipping. i lost a atoz even though DPD had proof. Wont stop them and amazon doesnt back you up or save your metrics even though they say they do IF you use buy shipping
Seller_MFpzSIm72KtOH
I moved over to Amazon buy shipping thinking this would protect me when it came to claims A to Z etc. Complete waste of time, I have gone back to Parcel2Go as they have given me a VIP status to return. As for DPD I wouldnt touch them
Seller_vneMypCZkP1Zo
I think the point is you want to have your service contract with DPD direct - not with Amazon in the middle. If there are issues with your service, you can hold DPD accountable directly which will far more fruitful (or at least more so) than Amazon.
Seller_SnyK3mshNISRD
For those who are experiencing issues with losing money to customers claiming non delivery even though tracking has the parcels in CUSTOMERS HANDS. Amazon still refunding them.
Are you opening "SAFE-T Claims" to claim your money back from Amazon. I generally get my money back if I can show that the customer has received the item via DPD tracking screenshots.
