I can't change photos in my products

Hello friends, I want to change the picture of my product belonging to my brand on amazon. But amazon gave such an answer. I don’t understand what to do, can you help me?

Thank you for contacting us. This is Akanksha and for me it is a pleasure to help you.

I understand you are concerned about updating images for ASIN: B000000000000

I can see the importance this has for your business as image attribute plays a major role in detail page experience for the customers, for that reason I will make sure to provide useful information.

After looking into it, I found that the attribute you would like to update for this ASIN has already been claimed by another representative of the brand.

While we are unable to make updates per your request, we recommend that you reach out to the account of the winning contributor in order to agree on the changes. Once you both conclude on the new values, the owner can make the necessary updates via Seller Central.

If you are internal to the brand you may find their contacting email via Setting > User Permissions > Manage existing users. Be informed that among all the users you will not be able to know that who is winning the contribution for which attribute.

Note: Kindly be aware that we as Amazon representatives are not allowed to disclose any further information regarding seller contributions or private information, such as phone contact, email address and/ or name.

Important- For any other issues and clarifications please click on the link given below. This will ensure that your query is routed to the correct team who can provide you with timely resolutions.
https://sellercentral.amazon.co.uk/help/hub/support/describe

While, I apologize that I am unable to provide the resolution as per your request, I assure you that the resolution provided is as per our guidelines.

Your understanding & cooperation is highly appreciated in this regard.

I hope I was able to address your concern. If you have any additional information or questions regarding this case, please feel free to reopen it. Please help us improve our service levels by letting us know if you were satisfied with the support provided: