Requesting Manual Review – UK Account Wrongfully Suspended, Now Affecting Our US Account

Hello Amazon Support and Community,

We are extremely disappointed by how our UK seller account has been handled.

After selling a product, we were asked to provide an invoice. We immediately submitted a valid invoice from our Chinese manufacturer, along with a signed agreement and a European authorization letter.

Still, everything was rejected without clear explanation.

Even worse, this has now affected our completely separate Amazon US account, which is owned by a different company.

We are frustrated with the lack of manual review and the overreliance on automated systems that do not understand global supplier relationships. We believe we have submitted all the necessary documents and followed the correct process.

We respectfully request:

A manual review of our UK account and invoice

Separation of the UK and US accounts, as they are legally and structurally different

Clear communication from Amazon about the reason for the rejection

This situation is causing unnecessary harm to our business. We urge Amazon to investigate this seriously and fairly.

Thank you.